At a Glance
- Tasks: Manage customer orders and enhance relationships to boost account value.
- Company: Global tech and manufacturing leader with a strong customer focus.
- Benefits: £20 per hour, flexible remote work, and hands-on experience.
- Other info: 4-month contract with opportunities for growth in a dynamic environment.
- Why this job: Make a real impact while developing your customer service skills.
- Qualifications: Strong customer service skills and accurate data-entry experience.
The predicted salary is between 20 - 20 £ per hour.
A global technology and manufacturing business whose products and services are used by consumers and organisations around the world are actively seeking an Order Management Controller on a 4-month contract.
You will combine accurate order management with genuine customer ownership, helping an established business retain customers and grow existing accounts. This is a hands-on contract where your impact is visible. You will manage orders, speak directly with customers and identify opportunities to strengthen relationships and increase account value.
What you’ll be doing:
- Processing customer orders accurately and efficiently.
- Clarifying requirements, pricing and quotations with customers.
- Handling inbound enquiries and identifying relevant opportunities to increase orders.
- Contacting existing customers to support retention and account development.
- Maintaining customer records and managing complaints through resolution or escalation.
What you’ll need:
- Strong customer service skills and a confident telephone manner.
- Accurate data-entry and administration experience.
- The ability to stay calm and organised when priorities increase.
Locations
Order Management Controller in Brentwood, Essex employer: TalentTrade Recruitment
As a Technical Manager in Wokingham, you'll thrive in a dynamic work culture that prioritises innovation and collaboration. Our commitment to employee growth is evident through tailored development programmes and hands-on mentorship, ensuring you not only lead a talented engineering team but also enhance your own skills. With a focus on meaningful projects and a supportive environment, we empower our employees to make a real impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Controller in Brentwood, Essex
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like TalentTrade Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like TalentTrade Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Order Management Controller in Brentwood, Essex
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to TalentTrade Recruitment.
How to prepare for a job interview at TalentTrade Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in TalentTrade Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services TalentTrade Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
