At a Glance
- Tasks: Lead a team of engineers, solve technical queries, and maintain coffee machines.
- Company: Rapidly growing coffee service provider with a casual office vibe.
- Benefits: Competitive salary, company van, overtime, and 25 days holiday.
- Other info: Great training opportunities and potential for career progression.
- Why this job: Join a dynamic team and develop your leadership skills in a fun environment.
- Qualifications: Previous team leadership experience with electromechanical systems preferred.
The predicted salary is between 44000 - 48000 € per year.
Commercial Coffee Machines - London, Chelmsford, Luton, Croydon, Watford
£44,000 - £48,000 Basic Salary + £2k London Weighting (within M25) + Van / Oyster Card + Overtime + Bonus
Have you supported a field based team before? Familiar with electromechanical products? Used to working in an SLA focused, fast paced environment? Looking for a more senior position? Enjoy coffee (not essential)?
Our client is looking for 2x Engineering Team Leaders to join their expanding team in the South East and London. Great training opportunities and a chance to further develop your career and leadership style.
Your Role as a Field Service Team Leader:
- You'll be a primary point of contact for a small team of service engineers, helping them with technical queries.
- Helping drive best practices, strong first fix-rates and carrying out some joint visits with the team.
- Provide 1 line support to customers when needed.
- You'll still be hands-on, carrying out planned service and reactive maintenance to customers' coffee and drinks machines.
- Escalate issues, concerns and training points to your RSM when needed.
- Reporting to the Regional Service Manager and Service Operations Manager Monday - Friday, daytime hours + 1-in-4 weekends.
Ideal Background for the Field Service Team Leader Position:
- You really need some previous team leadership experience working with electromechanical systems. Ideally coffee and drinks machines but training can be provided for the right candidate.
- You'll have worked in fast paced environments with emphasis on SLA's and KPI's.
- Empathetic and customer focused.
- A good sense of humour.
- Strong communication skills.
- A love for coffee is advised but not essential here!
- Full UK drivers' licence and right to work in the UK indefinitely as no sponsorship will be provided.
- Willing and able to travel to customer sites in and around the South East and Central London.
The Company recruiting for the Field Service Team Leader:
A rapidly growing and expanding coffee and drinks service provider. Strong customer service offering: a company who take pride in their work. A casual office environment. Longer term progression opportunities.
The Package for the Field Service Team Leader:
- £44,000 - £48,000 basic salary, depending on experience.
- A further £2k per year if residing within the M25.
- Company Van / Oyster Car & Tools.
- Uncapped overtime available.
- Flexibility of working extra weekends or working separate days on weekends.
- On-going training.
- Life, medical, and dental insurance.
- 25 days holiday plus stats.
Please apply for this job online if you are interested and feel you fit the above criteria. Dave is the main point of contact for the role.
Field Service Team Leader employer: TalentTech Recruitment
Join a rapidly growing coffee and drinks service provider that values strong customer service and offers a casual office environment. As a Field Service Team Leader, you'll benefit from excellent training opportunities, a competitive salary with additional London weighting, and the chance to develop your leadership skills while enjoying a flexible work schedule. With a focus on employee growth and a supportive team culture, this role is perfect for those looking to make a meaningful impact in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you show them that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you articulate your experience and skills confidently, especially when discussing your leadership background and technical expertise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with electromechanical systems and team leadership. We want to see how your background aligns with the role of Field Service Team Leader, so don’t be shy about showcasing relevant skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your previous experiences have prepared you for leading a field-based team. We love a bit of personality, so let your enthusiasm for coffee (or at least the role) come through!
Showcase Your Customer Focus:Since this role involves a lot of customer interaction, make sure to highlight any past experiences where you’ve gone above and beyond for customers. We’re looking for someone who’s empathetic and can communicate effectively, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at TalentTech Recruitment
✨Know Your Electromechanical Stuff
Brush up on your knowledge of electromechanical systems, especially if you've worked with coffee machines before. Be ready to discuss specific examples of how you've handled technical issues in the past, as this will show your expertise and confidence in the field.
✨Showcase Your Leadership Skills
Prepare to talk about your previous experience leading a team. Think of specific situations where you motivated your team or resolved conflicts. Highlight your ability to drive best practices and improve first fix rates, as these are key aspects of the role.
✨Emphasise Customer Focus
Since the role involves customer interaction, be ready to share examples of how you've provided excellent customer service in the past. Discuss how you handle customer queries and ensure satisfaction, as this will demonstrate your empathetic approach.
✨Bring Your Sense of Humour
The job description mentions a good sense of humour, so don’t shy away from showing your personality during the interview. A light-hearted approach can help build rapport with the interviewers and show that you’d fit well into their casual office environment.
