At a Glance
- Tasks: Manage a team of field service engineers in the coffee sector and ensure top-notch customer support.
- Company: Join a rapidly growing coffee and drinks service provider with a casual office vibe.
- Benefits: Competitive salary, car allowance, ongoing training, and generous holiday package.
- Other info: Work in a fun environment with opportunities for progression and a love for coffee is a bonus!
- Why this job: Lead a dynamic team while enjoying a hands-off management style and career growth.
- Qualifications: Previous managerial experience with electromechanical systems and strong communication skills.
The predicted salary is between 48000 - 55000 € per year.
Commercial Coffee Machines - West Midlands
£48,000 - £55,000 Basic Salary + £6k Car Allowance + Benefits
Have you managed smaller field service teams before? Familiar with electromechanical products? Used to working in an SLA focused, fast paced environment? Looking for a hands-off position? Enjoy coffee (not essential)? Our client is looking for a Regional Service Manager to join their expanding team in the Midlands. Great training opportunities and a chance to further develop your career and management style.
Your Role as a Regional Service Manager:
- Directly managing 15 field service engineers within the coffee and drink sector.
- Out in the field with team members 3 days per week.
- Provide 1 and 2 line support to customers when needed.
- Monitoring and improving KPI's, SLA's and other targetable activities.
- Dealing with daily admin such as overtime, holidays, and sickness.
- Conducting reviews, arranging required training with the internal training team in Coventry.
- Liaising with the scheduling team to ensure team diaries are workable.
- Reporting to the MD and Operations Director.
- Monday - Friday, daytime hours + 1-in-4 weekends (home based).
Ideal Background for the Regional Service Manager Position:
- Previous managerial experience on any electromechanical systems.
- Experience in fast paced environments with emphasis on SLA's and KPI's.
- Empathetic and customer focused.
- A good sense of humour.
- Strong time-management and communication skills.
- A love for coffee is advised but not essential!
- Full UK drivers' licence and right to work in the UK indefinitely as no sponsorship will be provided.
- Willing and able to travel to customer sites with the engineering team as needed.
The Company recruiting for the Regional Service Manager:
- A rapidly growing and expanding coffee and drinks service provider.
- Strong customer service offering: a company who take pride in their work.
- A casual office environment.
- Longer term progression opportunities.
The Package for the Regional Service Manager:
- £48,000 - £55,000 basic salary, depending on experience.
- £6k yearly car allowance.
- On-going training.
- Life, medical, and dental insurance.
- 25 days holiday plus stats.
Please apply for this job online if you are interested and feel you fit the above criteria.
Dave is the main point of contact for the role.
Regional Service Manager in Birmingham employer: TalentTech Recruitment
Join a rapidly growing coffee and drinks service provider in the West Midlands, where you will enjoy a casual office environment and a strong emphasis on customer service. With excellent training opportunities and a clear path for career progression, this role as Regional Service Manager offers a competitive salary, generous benefits, and the chance to lead a dedicated team while enjoying the flexibility of home-based work.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Service Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is gold dust in the job market.
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. This will help you show them that you're not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do a mock interview with you. This will help you articulate your experience managing teams and working in fast-paced environments, which is key for the Regional Service Manager role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing familiar names when we’re reviewing candidates. Let’s get you that dream job!
We think you need these skills to ace Regional Service Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your managerial experience, especially with electromechanical systems. We want to see how your background aligns with the fast-paced, SLA-focused environment we're in.
Craft a Compelling Cover Letter:Use your cover letter to showcase your personality and why you're passionate about this role. A bit of humour goes a long way, so don’t be afraid to let your character shine through!
Showcase Your Achievements:When detailing your previous roles, focus on specific achievements related to KPIs and SLAs. We love numbers, so if you improved performance or customer satisfaction, make sure to mention it!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at TalentTech Recruitment
✨Know Your Electromechanical Stuff
Brush up on your knowledge of electromechanical systems. Be ready to discuss your previous experience managing teams in this area, as well as any specific challenges you've faced and how you overcame them.
✨Showcase Your Management Style
Prepare to talk about your management style and how you motivate and support your team. Think of examples where you've improved KPIs or SLAs and be ready to share those success stories.
✨Emphasise Customer Focus
Since the role is customer-centric, be prepared to discuss how you've handled customer interactions in the past. Share instances where you've gone above and beyond to ensure customer satisfaction.
✨Bring a Sense of Humour
The company values a good sense of humour, so don’t be afraid to let your personality shine through. A light-hearted approach can help build rapport with your interviewers and show that you’d fit well in their casual environment.
