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- Tasks: Provide field service for coffee machines, conducting repairs and training users.
- Company: Rapidly growing coffee service provider with a strong customer focus.
- Benefits: Competitive salary, company van, uncapped overtime, and comprehensive insurance.
- Other info: Flexible working hours and ongoing training opportunities.
- Why this job: Join a dynamic team and develop your skills in a fun, casual environment.
- Qualifications: Previous experience with electromechanical systems and a full UK driver’s licence.
The predicted salary is between 34000 - 38000 £ per year.
Salary £34,000 - £38,000 Basic Salary + Van + Overtime + Bonus + Benefits
Locations: Sunderland, Newcastle upon Tyne, Chester–Le‑Street, Washington
Requirements:
- Have you been a field service engineer before?
- Familiar with electromechanical products?
- Used to working in an SLA focused, fast paced environment?
- Enjoy coffee (not essential)?
About the Role:
Our client is looking for a Field Service Engineer to join their expanding team in the North East. Great training opportunities and a chance to further develop your career.
Your Role as a Field Service Engineer:
- You’ll be field based from home and covering a local territory.
- Conducting services, reactive repairs and end‑user training on a range of commercial coffee and drinks machines.
- Using a mixture of electrical and mechanical skills to ensure a strong first‑fix rate.
- Maintaining spares stock in your vehicle.
- Your service diary is organised for you a week in advance.
- Flexibility on start times between 6 am‑9 am.
- Reporting to the Regional Service Manager and Senior Service Engineer.
Ideal Background:
- You really need some previous field service engineering experience working with electromechanical systems.
- Ideally coffee and drinks machines but training can be provided for the right candidate.
- You’ll have worked in fast paced environments with emphasis on SLA’s and KPI’s.
- Empathetic and customer focused.
- A good sense of humour.
- A love for coffee is advised but not essential here!
- Full UK driver’s licence and right to work in the UK indefinitely as no sponsorship will be provided.
The Company:
A rapidly growing and expanding coffee and drinks service provider. Strong customer service offering: a company who take pride in their work. A casual office environment.
Package:
- Company Van & Tools.
- Uncapped overtime available.
- Available Bonus.
- Flexibility of working extra weekends or working separate days on weekends.
- On‑going training.
- Life, medical, and dental insurance.
Please apply for this job online if you are interested and feel you fit the above criteria.
Field Service Engineer in Sunderland employer: TalentTech Recruitment Ltd
Contact Detail:
TalentTech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Sunderland
✨Tip Number 1
Network like a pro! Reach out to your connections in the field service engineering world. Attend local meetups or industry events to meet potential employers and get your name out there.
✨Tip Number 2
Show off your skills! If you’ve got experience with electromechanical products, make sure to highlight that in conversations. Bring up specific examples of how you’ve tackled challenges in fast-paced environments.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Reach out directly to companies you’re interested in, like our client, and express your enthusiasm for working with them. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to take on the role of Field Service Engineer.
We think you need these skills to ace Field Service Engineer in Sunderland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a field service engineer, especially with electromechanical products. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role and how your background aligns with our needs. A bit of personality goes a long way, so feel free to sprinkle in some humour if that’s your style!
Showcase Your Customer Focus: Since we value customer service highly, make sure to include examples of how you've gone above and beyond for customers in your past roles. We love candidates who can demonstrate empathy and a strong customer focus!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at TalentTech Recruitment Ltd
✨Know Your Electromechanical Stuff
Brush up on your knowledge of electromechanical systems, especially if you've worked with coffee and drinks machines before. Be ready to discuss specific examples of how you've tackled repairs or services in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since the role is customer-focused, think of times when you've gone above and beyond for a client. Prepare anecdotes that highlight your empathy and problem-solving skills, as well as your ability to work under pressure while meeting SLAs.
✨Flexibility is Key
The job offers flexible start times, so be prepared to discuss your availability and how you can adapt to different schedules. This shows you're ready to fit into their fast-paced environment and can manage your time effectively.
✨Bring Your Sense of Humour
A good sense of humour can go a long way in building rapport with both the interviewers and future clients. Think of light-hearted stories or experiences that showcase your personality, but keep it professional!