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- Tasks: Coordinate customer service and administration tasks, handling calls and emails.
- Company: Join a trusted document management company with over 30 years of experience.
- Benefits: Enjoy flexible hours, training, a pension, and 25 days holiday.
- Why this job: Gain valuable experience in a supportive environment with real career progression opportunities.
- Qualifications: Previous admin experience is preferred; strong communication skills are essential.
- Other info: You'll have the chance to work with a friendly team and develop your skills.
Document Management Company based in Leamington office, 8.30 - 5pm (37.5 hours per week), 25 days holiday, £24,000 - £27,000 basic salary + Flexible start & end times + Training + Pension.
Are you looking to offer best in class customer service and administration? Eager to use your existing knowledge or quickly learn on the job?
The Company recruiting: This established company based in Warwickshire has been trusted for over 30 years. Proud of their niche knowledge and customer service offering. They can offer genuine employee career development, extensive ongoing training with realistic career progression.
The Role:
- Speaking with customers and handling inbound emails/calls
- Discussing customer needs
- Booking in equipment for service, repair, and calibration
- Information gathering
- Follow up on warm leads from calls/emails and website, liaising with sales team
- Mon - Fri role, 37.5 hours per week. Flexible start and end times.
The Candidate:
- Existing experience as an administrator/coordinator in an office-based environment
- Ideally some experience with administration/scheduling and planning
- Organised and methodical mindset
- Strong communication skills, verbal and written
- A customer service focus
- Happy lifting any equipment (Up to 20kg)
The Package:
- £24,000 - £27,000 basic salary
- Flexible start and end times
- Training provided
- Pension
- Company van if needed
- 25 days holiday plus bank holidays
Please apply for this job online if you are interested and feel you fit the above criteria.
Dave, Ryan, and John are the main points of contact for the role.
Service Coordinator employer: TalentTech Recruitment Ltd
Contact Detail:
TalentTech Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarise yourself with the company’s history and values. Since they have been in the industry for over 30 years, showing that you understand their niche knowledge and commitment to customer service can set you apart during any discussions.
✨Tip Number 2
Brush up on your communication skills. As a Service Coordinator, you'll be handling customer inquiries and liaising with the sales team, so practice articulating your thoughts clearly and confidently to demonstrate your strong verbal and written communication abilities.
✨Tip Number 3
Prepare to discuss your organisational skills. Think of examples from your past experiences where you successfully managed schedules or coordinated tasks, as this will highlight your methodical mindset and ability to handle the responsibilities of the role.
✨Tip Number 4
Be ready to showcase your customer service focus. Consider scenarios where you went above and beyond for customers, as this will resonate well with the company's emphasis on best-in-class service and could make a lasting impression on the hiring team.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Use specific examples that demonstrate your organisational skills and ability to handle customer inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your existing knowledge or willingness to learn, and how you can contribute to their customer service excellence.
Highlight Communication Skills: Since strong communication skills are essential for this role, provide examples in your application of how you've successfully communicated with customers or colleagues in previous positions.
Follow Application Instructions: Ensure you apply through the specified online platform, including all required documents. Double-check that your application is complete and adheres to any guidelines provided by the company.
How to prepare for a job interview at TalentTech Recruitment Ltd
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to communicate effectively and empathise with customers.
✨Demonstrate Organisational Skills
As a Service Coordinator, being organised is key. Discuss your methods for managing tasks and prioritising work. You might want to mention any tools or systems you use to keep track of appointments and customer requests.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult customer or managing multiple requests at once. Practising these scenarios can help you respond confidently during the interview.
✨Research the Company
Familiarise yourself with the company's history, values, and services. Understanding their niche knowledge and customer service approach will allow you to tailor your answers and show genuine interest in the role.
