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- Tasks: Provide outstanding customer support and assist with various administrative duties.
- Company: Join a leading UK charity making a real difference in the community.
- Benefits: Flexible part-time hours, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a dynamic team and help support customers and volunteers.
- Qualifications: Strong communication skills and a background in customer service are essential.
- Other info: Enjoy a varied role with the chance to make a positive impact.
The predicted salary is between 14500 - 17500 £ per year.
Location: Poole, Dorset
Hours: Part Time 25 hours (shifts between Monday – Friday 8am & 6pm)
Salary: £24,242 per annum pro rata
Contract: Temporary & Permanent opportunities available
We’re excited to announce a fantastic opportunity on behalf of a leading UK charity. We’re looking for Customer Service Advisors to join their dynamic team in Poole. This is a varied and fast-paced role perfect for someone who thrives on change and enjoys a diverse workload. You will be working agilely across five key teams, providing essential support to ensure our client’s customers and supporters receive outstanding service.
What You’ll Be Doing:
- Customer Service: Delivering outstanding support across multiple channels (phone, email, written correspondence) to supporters, customers, and volunteers. This includes processing shop orders, donations, and membership enquiries.
- Administration: Handling a wide range of administrative duties, from processing financial data and logging hours to preparing correspondence and resolving basic complaints.
- Operational Support: Assisting with online event listings, managing volunteer enquiries, and supporting fundraising campaigns to ensure timely and accurate banking of donations.
- Data Management: Ensuring the accurate and confidential handling of data within the relevant systems, adhering to GDPR and other policies.
What We’re Looking For:
We’re searching for a confident and flexible communicator who is organised, has a keen eye for detail, and thrives in an ever-changing environment. You should be a team player with a positive attitude and a proven background in customer service, ideally with some contact centre experience.
Essential Requirements:
- Proven customer service skills, particularly in phone-based communication.
- Educated to GCSE level (or equivalent) in English and Maths.
- Strong organisational skills and a high level of accuracy.
Desirable Skills:
- Experience in a fundraising or office environment.
- Working knowledge of databases and Enterprise Resource Planning (ERP) systems.
- Experience in high-volume data processing.
If you are a self-starter who enjoys a varied and impactful role and is looking for a rewarding position within a highly respected organisation, we would love to hear from you.
PART TIME CUSTOMER SERVICE AGENT employer: Talentsure
Contact Detail:
Talentsure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PART TIME CUSTOMER SERVICE AGENT
✨Tip Number 1
Get to know the company! Research their mission and values, especially since you're applying to a charity. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try doing mock calls with friends or family. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Be prepared to share examples! Think of specific situations where you've delivered outstanding customer service or handled complaints effectively. This will demonstrate your experience and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace PART TIME CUSTOMER SERVICE AGENT
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience, especially in customer service and any contact centre work, to show us you’re the perfect fit!
Show Off Your Communication Skills: Since this role involves a lot of communication, let your writing shine! Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Be Organised and Detail-Oriented: We love candidates who pay attention to detail! Make sure your application is free from typos and errors, and structure it well to reflect your strong organisational skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Talentsure
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like customer service across multiple channels and data management. This will help you tailor your answers to show how your skills align perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you’ve delivered outstanding support. Think about specific situations where you resolved complaints or helped customers effectively, as these stories will demonstrate your capability in a phone-based communication environment.
✨Demonstrate Flexibility and Team Spirit
The job requires someone who thrives in a fast-paced and ever-changing environment. Be ready to discuss how you adapt to change and work well within a team. Share instances where you’ve collaborated with others or taken on varied tasks, showing that you can handle the dynamic nature of the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the team dynamics, training opportunities, or the charity’s impact. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewer!
