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- Tasks: Manage customer loan accounts and negotiate repayment strategies.
- Company: Award-winning fintech business with a focus on customer service.
- Benefits: Pension scheme, bonus opportunities, and career development.
- Why this job: Make a meaningful impact in the financial services sector.
- Qualifications: Excellent communication skills and ability to work under pressure.
- Other info: Supportive environment with growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
An award-winning fintech business is seeking a Customer Account Manager to enhance their customer service team in Southampton. This role involves managing customer loan accounts, negotiating repayment strategies, and ensuring compliance with financial regulations.
The ideal candidate will possess excellent communication and interpersonal skills, demonstrating empathy while working under pressure.
Join a fantastic company that values growth and offers a supportive environment, along with a range of benefits including a pension scheme, bonus opportunities, and career development. Apply today to make a meaningful impact in the financial services sector!
Customer Account Manager – FinTech Collections & Bonus employer: Talentsure
Contact Detail:
Talentsure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager – FinTech Collections & Bonus
✨Tip Number 1
Network like a pro! Reach out to people in the fintech industry, especially those working in customer account management. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and financial regulations. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share real-life examples of how you've handled tough situations with customers, as this will resonate well with hiring managers in the fintech space.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Account Manager – FinTech Collections & Bonus
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Account Manager role. Highlight your communication and interpersonal skills, as these are key for managing customer loan accounts.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about the fintech sector and how you can contribute to our customer service team. Show us your empathy and ability to work under pressure!
Showcase Relevant Experience: If you've got experience in financial services or customer account management, make it shine! We want to see how you've successfully negotiated repayment strategies or ensured compliance with regulations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Talentsure
✨Know Your Stuff
Before the interview, make sure you understand the basics of fintech and the specific services the company offers. Brush up on financial regulations relevant to loan accounts, as this will show your commitment and knowledge in the field.
✨Showcase Your Communication Skills
Since the role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you successfully managed customer relationships or resolved conflicts. This will help demonstrate your ability to empathise and connect with customers.
✨Prepare for Pressure Scenarios
Think of situations where you had to work under pressure and how you handled them. Be ready to discuss these scenarios during the interview, as it will highlight your resilience and problem-solving abilities, which are crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to customer service or how they support career development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
