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For Companies At a Glance
- Tasks: Manage medical emergency assistance claims and ensure compliance from start to finish.
- Company: Global leader in medical and security assistance with a positive work culture.
- Benefits: Competitive salary, hybrid working, generous holiday allowance, and wellness programmes.
- Why this job: Join a supportive team and make a real difference in people's lives.
- Qualifications: Previous claims handling experience is a plus, but training is provided.
- Other info: Enjoy a fun workplace with social activities and excellent career growth opportunities.
The predicted salary is between 26210 - 30300 £ per year.
Overview
Role: Customer Service Case Manager
Location: Portsmouth (Hybrid post probation)
Hours: 40 hours per week (Shifts between 7:45am and 8:15pm Monday - Sunday (1 in 3 weekends)
Salary: £26,210 (Increasing over time to £30,300)
About our client
Our client is a global leader in providing integrated medical and security assistance to businesses and individuals around the world. With over 50 years of experience, they are a trusted partner in claims handling, pre-travel advice, medical screening, and travel risk management. They pride themselves on having a positive work environment where people are empowered to make the best decisions, and learning and development are highly valued and shared across the business.
The Role - Customer Service Case Manager
We are looking for a Customer Services Case Manager to join a highly skilled team. As a vital part of the technical support team, you will manage an assigned portfolio of complex medical emergency assistance claims from start to finish. You will ensure the highest levels of technical integrity and compliance on all claims, while working with a team that prides itself on collaboration and excellent customer outcomes. This is a unique opportunity to build a career with a company that truly values its people and their professional development.
Key Responsibilities
- Manage a portfolio of medical emergency assistance claims from end to end.
- Ensure the technical integrity and compliance of all assigned claims.
- Contribute to the overall performance of the Customer Service Technical team.
- Participate in standard monthly technical and quality audits.
Skills / Experience required for the role
- Experience: Previous experience in case or claims handling is highly desirable, however not essential as training will be provided.
- Communication: Exceptional verbal and written communication skills with the ability to write clear and concise reports.
- Proactive Attitude: A can-do attitude with a focus on delivering excellent customer service.
- Organisational Skills: The ability to self-manage personal workflow, prioritise tasks, and be self-motivated.
- Interpersonal Skills: Excellent interpersonal skills with a flexible approach to work.
Benefits
- Hybrid Working: offering a great work-life balance, once you have successfully completed probation.
- Financial: A competitive salary with incremental increases, plus an annual performance bonus dependent on company and individual performance.
- Well-being: An incremental holiday allowance (increasing with length of service up to 38 days including bank holidays), a contributory pension scheme, death in service benefit, and an employee assistance programme.
- Learning & Development: Continuous learning and development opportunities, including structured induction programmes, job training, study support for professional qualifications, and a Core Learning & Development Curriculum.
- Additional Benefits: Additional holiday purchase scheme, holiday travel insurance, childcare vouchers, cycle to work scheme, staff incentive payments, and discounted events.
- Positive Culture: A fun and inclusive place to work, with social and sporting activities like quiz nights, tennis tournaments, and football matches. Nine out of ten employees recommend this company as a place to work.
CLAIMS ADVISOR employer: Talentsure
Contact Detail:
Talentsure Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CLAIMS ADVISOR
✨Tip Number 1
Get to know the company! Research their values and culture, especially since they pride themselves on a positive work environment. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires exceptional verbal and written communication, consider doing mock interviews with friends or using online platforms. Clear and concise communication can really set you apart from other candidates.
✨Tip Number 3
Show off your proactive attitude! During interviews, share examples of how you've gone above and beyond in previous roles. Employers love candidates who take initiative and focus on delivering excellent customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re serious about joining the team and are willing to take that extra step to stand out.
We think you need these skills to ace CLAIMS ADVISOR
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Claims Advisor role. Highlight any relevant experience, especially in customer service or claims handling, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since exceptional verbal and written communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Demonstrate Your Proactive Attitude: We love a can-do attitude! In your application, share examples of how you've gone above and beyond in previous roles or situations. This will help us see your commitment to delivering excellent customer service.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Talentsure
✨Know Your Claims Inside Out
Familiarise yourself with the claims process and any relevant regulations. Being able to discuss specific scenarios or examples from your past experience will show that you understand the role and can handle complex cases.
✨Show Off Your Communication Skills
Since exceptional communication is key for a Claims Advisor, practice articulating your thoughts clearly. Prepare to give examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Demonstrate Your Proactive Attitude
Be ready to share instances where you took initiative to solve problems or improve processes. This will highlight your can-do attitude and commitment to delivering excellent customer service, which is crucial for this role.
✨Prepare Questions About the Company Culture
Research the company’s values and culture, and prepare thoughtful questions about their approach to employee development and teamwork. This shows your genuine interest in being part of their positive work environment.
