Customer Service Advisor - Independents (FB/CSA/I2)

As a Customer Service Advisor – Independents, your responsibility lies in providing customer service administration and support to Focus Brand customers, as well as e-commerce end users. Key Performance Measures (KPMs) define the expected outcomes of your role, aligned with the probation period and performance development review (PDR) processes. These include delivering timely and efficient customer service administration in collaboration with Key Account Managers, managing Priority customer allocation of stock for the Independent forward order book and stock orders, partnering with internal operations teams to address stock/delivery queries, managing customer web inquiries, and escalating when necessary, and supporting customer supply chain management administration., * Up to 30 days holiday Our employees’ get a competitive holiday allowance which increases by 1 day per year for each completed year of service, to a maximum of 30 days (FTE)

• Free onsite parking

• Early finish Fridays

As an organisation we aim to attract and retain the best talent within our industry, the salary and benefits of this role reflect that intent and will be disclosed during the next stage of the selection process. We offer a flexible approach to hybrid working tailored to the needs of each role and the demands of our business, details of which can be discussed during the interview process.

• GCSE / A-LEVEL

• Office experience preferred

• Excellent administrative skills

• High level of attention to detail

• High-level of organisational and planning skills with the ability to manage conflicting and competing demands effectively.

• Competent in using MS Office packages; Word/ Excel/ Outlook etc.

• Self-motivated and committed to excellence.

• Professional and customer focussed.

• Reliable and trustworthy

• Calm under pressure and patient.

• Ability to work as part of a team.

Hours of Work: Full Time, Permanent, Mon – Thur 8.45-17.00, Fri 8.45-16.00