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- Tasks: Supervise check-in, boarding, and transfers to ensure top-notch customer service.
- Company: Join a vibrant team at London Heathrow Airport with a focus on excellence.
- Benefits: Enjoy a full-time role with flexible hours and opportunities for growth.
- Why this job: Make a real impact in customer satisfaction while working in a dynamic environment.
- Qualifications: Must have excellent customer service skills and knowledge of DCS systems.
- Other info: Full training provided; must submit specific documents for interview consideration.
The predicted salary is between 36000 - 60000 £ per year.
We are now on the lookout for a dynamic and dedicated Passenger Services Supervisor to join our vibrant Passenger Services team based at London Heathrow Airport!
About the role:
You will play a pivotal role supervising all activities within the Passenger Services department (check-in, boarding, and transfers). You will re-roster and allocate staffing based on skillset within the daily Passenger Services activity on shift, ensuring that Cobalt meets and exceeds the required standards of customer satisfaction, health & safety, quality standards, and performance targets to guarantee overall customer satisfaction and operational cost efficiency. This role requires flexibility regarding rosters and working hours to meet operational needs.
Successful candidates will demonstrate excellent customer service skills and technical ability within relevant DCS systems. Knowledge of visa and passport regulations is essential, although full training will be provided.
Hours of Work: Full-time Rotating Roster
What will make you successful as our Passenger Services Supervisor:
- Expert knowledge of DCS systems
- Excellent customer service skills
- Ability to work in a challenging and demanding environment
- Educated to 'A' level standard or equivalent
- Sound knowledge of company procedures with all customer airlines and service level agreements
- Proven experience in all areas of Passenger Services
- Experience supervising medium to large teams
- Good organizational skills
- Experience in staff allocation (Preferred)
- Minimum of 1 year face-to-face customer service experience
To be considered for an interview, you must submit the following documents:
- Up-to-date CV (in doc or pdf format), highlighting your last five years of experience, including start and end dates (MMYYYY format) for each position.
- Right to Work documentation, such as passport (original and copy if shortlisted) and any relevant Home Office documents if applicable.
- Proof of NI number, such as a payslip from the last 3 months or a P60 from your employer for the last tax year.
- HMRC 5-Year History letter, obtainable from the HMRC website or app.
Applications without these documents cannot be considered for interview. Please only apply if you can provide these documents. We look forward to welcoming a new leader to our team who is ready to make a significant impact on our Passenger Services team.
Passenger Services Supervisor employer: TalentSpa Recuitment
Contact Detail:
TalentSpa Recuitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Services Supervisor
✨Tip Number 1
Familiarise yourself with the DCS systems used in passenger services. Understanding how these systems work will not only boost your confidence during the interview but also demonstrate your technical ability, which is crucial for the role.
✨Tip Number 2
Brush up on your knowledge of visa and passport regulations. Even though training will be provided, having a solid understanding of these regulations will show your commitment to the role and help you stand out as a candidate.
✨Tip Number 3
Prepare examples from your past experience that showcase your customer service skills and ability to manage teams. Be ready to discuss specific situations where you successfully handled challenges in a fast-paced environment.
✨Tip Number 4
Demonstrate your flexibility and adaptability during the interview. Since the role requires working varying hours and rosters, sharing experiences where you've successfully adapted to changing circumstances will highlight your suitability for the position.
We think you need these skills to ace Passenger Services Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored specifically for the Passenger Services Supervisor role. Highlight your relevant experience in customer service, team supervision, and any knowledge of DCS systems. Use clear headings and bullet points to make it easy to read.
Gather Required Documents: Collect all necessary documents as specified in the job description. This includes your up-to-date CV, Right to Work documentation, proof of NI number, and HMRC 5-Year History letter. Ensure you have both original and copies ready if shortlisted.
Highlight Relevant Experience: In your CV, focus on your last five years of experience, particularly roles that involved customer service and team management. Include specific examples of how you've met performance targets or improved customer satisfaction in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread your CV and any additional documents. Check for spelling and grammatical errors, and ensure all information is accurate and complete to make a strong impression.
How to prepare for a job interview at TalentSpa Recuitment
✨Showcase Your Customer Service Skills
As a Passenger Services Supervisor, excellent customer service is key. Prepare examples of how you've handled challenging situations in the past, demonstrating your ability to maintain high standards of customer satisfaction.
✨Familiarise Yourself with DCS Systems
Since expert knowledge of DCS systems is crucial for this role, make sure you brush up on your technical skills. If possible, review any relevant systems you’ve used before and be ready to discuss your experience with them.
✨Understand Visa and Passport Regulations
Knowledge of visa and passport regulations is essential. Take some time to research common regulations and procedures, as this will show your commitment to the role and help you answer related questions confidently.
✨Prepare for Team Management Questions
Given that you'll be supervising a team, expect questions about staff allocation and team dynamics. Think of specific instances where you've successfully managed a team or resolved conflicts, and be ready to share those experiences.
