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- Tasks: Manage customer communications and enhance satisfaction through relationship building.
- Company: Join Glory, a global leader in customer experience automation with over 100 years of excellence.
- Benefits: Enjoy 25 days holiday, car allowance, pension scheme, and comprehensive medical insurance.
- Why this job: Be part of a vibrant team driving innovation and making a global impact.
- Qualifications: Experience in customer service is essential; business qualification preferred.
- Other info: Full-time role with flexible hours and opportunities for ongoing training.
The predicted salary is between 36000 - 60000 £ per year.
Are you ready to take your career to the next level? Do you thrive on delivering exceptional customer experiences? Are you passionate about building relationships and driving improvements? We are currently looking for a Customer Service Relationship Manager to join our busy team in Knutsford!
As a Customer Service Relationship Manager, you will be the key liaison between our esteemed customers and Glory. Your role will involve managing service-related communications, delivering monthly information packs, and providing updates for our managed customers. In a dynamic team setting, you will work closely with the Sales and Service teams, fostering an exceptional customer experience. By advocating for our business strategy and driving improvement initiatives, you will play a pivotal role in enhancing customer satisfaction and loyalty.
Hours of Work: Full-time, with on-site attendance at least three days per week.
Customer Service Relationship Manager Requirements:
- Extensive experience working in customer service, call centre, or technical helpdesk environment.
- A good level of education with a business qualification being desirable.
- Clean driving licence and willingness to travel to customers as required.
- Flexibility for occasional "Out of Hours" escalation rota.
- Strong analytical, problem-solving, and data manipulation skills.
Salary: Competitive, with a range of attractive benefits including: 25 days' holiday a year plus bank holidays, with the opportunity to buy up to five additional days. Car allowance provided. Competitive company pension scheme. Ongoing training and development opportunities. Comprehensive private medical and dental insurance for all employees.
Meet the Organisation: At Glory, we are global leaders in customer experience automation, with over 100 years of trusted service. Our innovative culture and commitment to excellence drive us to provide unparalleled solutions for retailers, restaurants, and financial institutions. As an Investor in People Gold award-winning company, we pride ourselves on fostering a vibrant workplace that empowers our team to make a global impact through transformative technology.
If you think you are suitable for this Customer Service Relationship Manager role, please apply now and join us in innovating the future of business transformation!
Customer Service Relationship Manager employer: TalentSpa Recuitment
Contact Detail:
TalentSpa Recuitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Relationship Manager
✨Tip Number 1
Familiarise yourself with Glory's products and services. Understanding what we offer will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge during the selection process.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved customer satisfaction in previous roles. Highlighting your problem-solving skills and ability to drive improvements will resonate well with our team.
✨Tip Number 4
Showcase your analytical skills by being ready to discuss how you've used data to inform decisions in past positions. This aligns perfectly with the requirements for the Customer Service Relationship Manager role.
We think you need these skills to ace Customer Service Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in customer service, particularly in call centre or technical helpdesk environments. Use specific examples that demonstrate your problem-solving skills and ability to enhance customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention how your skills align with the role of Customer Service Relationship Manager and how you can contribute to Glory's commitment to excellence.
Highlight Relevant Skills: In your application, emphasise your strong analytical and data manipulation skills. Provide examples of how you've used these skills to drive improvements in customer service or relationships in previous roles.
Show Enthusiasm for the Company: Research Glory and mention specific aspects of the company that resonate with you in your application. This could include their innovative culture or their status as an Investor in People Gold award-winning company, showing that you are genuinely interested in being part of their team.
How to prepare for a job interview at TalentSpa Recuitment
✨Research the Company
Before your interview, take some time to learn about Glory and its role in customer experience automation. Understanding their values, mission, and recent developments will help you tailor your responses and show genuine interest.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer relationships. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction.
✨Showcase Your Analytical Skills
As a Customer Service Relationship Manager, strong analytical skills are crucial. Be ready to discuss how you've used data to drive improvements in customer service or how you've analysed feedback to enhance customer experiences.
✨Demonstrate Flexibility and Teamwork
Highlight your ability to work collaboratively with sales and service teams. Share examples of how you've adapted to changing situations or worked outside of regular hours to meet customer needs, showcasing your commitment to exceptional service.
