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- Tasks: Drive leasing performance and deliver a five-star resident experience in a fast-paced environment.
- Company: Exciting new Build to Rent development launching in North London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Be the welcoming face of a vibrant community and make a real impact on residents' lives.
- Qualifications: Sales-driven with experience in leasing, hospitality, or customer service roles.
- Other info: Join a passionate team and help create memorable resident experiences.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity to join a brand-new Build to Rent development launching in North London in Spring 2026. This is a fast-paced, front-of-house role combining leasing, sales, and hospitality-led customer service. You will be the first point of contact for prospects and residents, playing a key role in driving leasing performance while delivering a five-star resident experience.
Key Responsibilities- Actively drive leasing performance by managing enquiries, nurturing leads, conducting apartment viewings, and converting prospects into signed leases.
- Respond promptly to all leads via the property management system and manage the full customer journey from enquiry to move-in.
- Meet and exceed leasing targets with a confident, sales-driven approach.
- Be the welcoming face of the building, managing the concierge desk and handling walk-in enquiries.
- Ensure show apartments and communal areas are immaculately presented at all times.
- Coordinate move-ins and move-outs, including preparing welcome packs and completing check-in/check-out processes.
- Support unit turns in line with agreed service level agreements.
- Organise and deliver resident engagement and community events to support retention.
- Maintain regular communication with residents and proactively gather feedback.
- Oversee deliveries and ensure the concierge and front-of-house areas are well managed.
- Work closely with the onsite team and General Manager to meet KPIs across leasing, operations, and health & safety.
- Monitor local market and competitor activity and feedback insights to the wider leasing and marketing teams.
- Ensure all security, health & safety, and emergency procedures are followed at all times.
- Sales-driven with experience in leasing, property, hospitality, or customer-facing sales roles.
- Confident conducting viewings and engaging with prospective customers.
- Passionate about delivering a premium, service-led resident experience.
- Highly organised, proactive, and comfortable working in a fast-paced environment.
- A strong communicator who builds rapport easily and works well as part of a team.
Resident Services Associate in Wood Green employer: TalentRise Recruitment
Contact Detail:
TalentRise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services Associate in Wood Green
✨Tip Number 1
Get to know the company and its culture before your interview. Research their values and recent projects, especially in the Build to Rent sector. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about leasing and customer service, be ready to demonstrate your skills. Think of scenarios where you can showcase how you would handle enquiries or conduct viewings, making sure to highlight your confident, sales-driven approach.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and keen to learn more about the role and the team. Ask about their resident engagement strategies or how they measure success in leasing performance.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It’s also a chance to reiterate your enthusiasm for the role and the five-star resident experience they aim to deliver.
We think you need these skills to ace Resident Services Associate in Wood Green
Some tips for your application 🫡
Show Your Sales Skills: Make sure to highlight any experience you have in sales or customer service. We want to see how you've driven performance in previous roles, so share specific examples that showcase your ability to convert leads into happy residents.
Be Personable: Since you'll be the first point of contact for prospects and residents, let your personality shine through in your application. We love a friendly, approachable vibe, so don’t be afraid to show us your enthusiasm for delivering a five-star resident experience.
Keep It Organised: We appreciate a well-structured application! Make sure your CV and cover letter are easy to read and free from typos. Highlight your organisational skills and how you manage multiple tasks in a fast-paced environment, just like the role requires.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at TalentRise Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Resident Services Associate. Familiarise yourself with leasing processes, customer service expectations, and how to create a welcoming environment. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Sales Skills
Since this role is sales-driven, prepare examples from your past experiences where you've successfully converted leads or exceeded targets. Be ready to discuss your approach to conducting viewings and how you engage with potential residents. Highlighting these skills will demonstrate your suitability for the position.
✨Demonstrate Your Customer Service Passion
This job is all about delivering a five-star resident experience. Think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to illustrate your commitment to exceptional service and how you can contribute to a positive community atmosphere.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and future developments in the Build to Rent sector. This not only shows your interest but also helps you assess if the company aligns with your values and career goals.
