At a Glance
- Tasks: Support multiple rental developments in London, ensuring a top-notch resident experience.
- Company: Premium Build to Rent operator focused on quality and community.
- Benefits: Dynamic role with opportunities for growth and development across various locations.
- Other info: Travel between sites and engage with diverse communities.
- Why this job: Join a fast-paced team and make a real difference in residents' lives.
- Qualifications: Experience in customer service or hospitality; sales-driven and adaptable.
The predicted salary is between 30000 - 32000 £ per year.
Our client is a premium Build to Rent (BTR) operator, delivering high-quality rental homes across well-connected London locations. With a strong focus on service, design, and community, the business is committed to providing an exceptional resident experience alongside professionally managed, modern living environments. As the portfolio continues to grow, there is a focus on building flexible, high-performing teams that can support multiple developments and maintain consistently high standards across all locations.
This is a dynamic, front-facing role where you will rotate across multiple sites, supporting on-site teams with leasing performance, resident experience, and day-to-day operations. You will act as a key support across the portfolio stepping in where needed to maintain service levels, assist with leasing activity, and ensure a consistent, high-quality resident journey across all developments. This is a fast-paced, customer-focused role, combining sales, hospitality, and operational responsibilities.
Key Responsibilities- Leasing & Sales Performance
- Drive leasing activity across multiple sites, ensuring enquiries are responded to promptly and converted effectively
- Conduct viewings, follow up with prospects, and support deal progression
- Work towards leasing targets and support overall occupancy performance
- Maintain accurate records within the property management/CRM system
- Resident Experience & Front of House
- Act as a welcoming, professional presence across all sites
- Deliver a high-quality front-of-house experience for residents and visitors
- Handle walk-in enquiries and day-to-day resident interactions
- Support the delivery of a seamless resident journey from enquiry to move-in
- Operational Support
- Assist on-site teams with day-to-day operations to ensure smooth running of each development
- Support apartment readiness, including show homes and available units
- Assist with check-in and check-out processes, including inventories and welcome packs
- Help maintain presentation standards across communal areas
- Resident Engagement & Community
- Support and deliver resident events and initiatives
- Contribute to building a strong sense of community across developments
- Engage with residents to gather feedback and improve service delivery
- Maintain regular communication with residents through appropriate channels
- Portfolio Support (Roaming Role)
- Travel between developments to provide cover, support peak periods, or assist during staff shortages
- Adapt quickly to different teams, buildings, and operational setups
- Ensure consistency in service delivery across all sites
- Share best practice and insights across the portfolio
- Compliance & Safety
- Ensure adherence to health & safety procedures and emergency protocols
- Report any issues or concerns to site leadership
- Support general compliance and operational standards on-site
About You
- Experience in Build to Rent, lettings, hospitality, or a customer-facing environment
- Sales-driven with the ability to meet and exceed targets
- Strong customer service skills with a resident-first mindset
- Confident communicator, able to build rapport quickly
- Highly organised and adaptable across multiple locations
- Proactive and able to take ownership of tasks independently
- A team player who can integrate quickly into different site teams
As this is a roaming RSA role, we are ideally looking for someone with a background in the BTR sector, as the successful candidate would be covering four different sites. While direct BTR experience is preferred, we would also consider candidates from a hospitality background if they demonstrate the right attitude, enthusiasm and willingness to learn.
Roaming Resident Services Associate in Slough employer: TalentRise Recruitment
As a premium Build to Rent operator in London, our client offers an exceptional work environment that prioritises service, design, and community. Employees benefit from a dynamic, customer-focused culture that encourages professional growth through diverse experiences across multiple developments. With a commitment to maintaining high standards and fostering a strong sense of community, this role provides unique opportunities for engagement and development in a fast-paced, supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Roaming Resident Services Associate in Slough
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like TalentRise Recruitment. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to TalentRise Recruitment
Don't be shy about reaching out to TalentRise Recruitment directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Roaming Resident Services Associate in Slough
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about TalentRise Recruitment and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at TalentRise Recruitment
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
