At a Glance
- Tasks: Support multiple rental developments, ensuring high-quality resident experiences and leasing performance.
- Company: Premium Build to Rent operator focused on exceptional service and community.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Exciting opportunity to work across various locations and build a sense of community.
- Why this job: Join a dynamic team and make a real impact on residents' lives across London.
- Qualifications: Experience in customer service or hospitality, strong communication skills, and adaptability.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a premium Build to Rent (BTR) operator, delivering high-quality rental homes across well-connected London locations. With a strong focus on service, design, and community, the business is committed to providing an exceptional resident experience alongside professionally managed, modern living environments. As the portfolio continues to grow, there is a focus on building flexible, high-performing teams that can support multiple developments and maintain consistently high standards across all locations.
The Role
We are recruiting for a Roaming Resident Services Associate (RSA) to support a portfolio of Build to Rent developments across London, including: Kidbrooke, Hendon, Wood Green, and Slough. This is a dynamic, front-facing role where you will rotate across multiple sites, supporting on-site teams with leasing performance, resident experience, and day-to-day operations. You will act as a key support across the portfolio stepping in where needed to maintain service levels, assist with leasing activity, and ensure a consistent, high-quality resident journey across all developments.
Key Responsibilities
- Leasing & Sales Performance
- Drive leasing activity across multiple sites, ensuring enquiries are responded to promptly and converted effectively.
- Conduct viewings, follow up with prospects, and support deal progression.
- Work towards leasing targets and support overall occupancy performance.
- Maintain accurate records within the property management/CRM system.
- Resident Experience & Front of House
- Act as a welcoming, professional presence across all sites.
- Deliver a high-quality front-of-house experience for residents and visitors.
- Handle walk-in enquiries and day-to-day resident interactions.
- Support the delivery of a seamless resident journey from enquiry to move-in.
- Operational Support
- Assist on-site teams with day-to-day operations to ensure smooth running of each development.
- Support apartment readiness, including show homes and available units.
- Assist with check-in and check-out processes, including inventories and welcome packs.
- Help maintain presentation standards across communal areas.
- Resident Engagement & Community
- Support and deliver resident events and initiatives.
- Contribute to building a strong sense of community across developments.
- Engage with residents to gather feedback and improve service delivery.
- Maintain regular communication with residents through appropriate channels.
- Portfolio Support (Roaming Role)
- Travel between developments to provide cover, support peak periods, or assist during staff shortages.
- Adapt quickly to different teams, buildings, and operational setups.
- Ensure consistency in service delivery across all sites.
- Share best practice and insights across the portfolio.
- Compliance & Safety
- Ensure adherence to health & safety procedures and emergency protocols.
- Report any issues or concerns to site leadership.
- Support general compliance and operational standards on-site.
About You
- Experience in Build to Rent, lettings, hospitality, or a customer-facing environment.
- Sales-driven with the ability to meet and exceed targets.
- Strong customer service skills with a resident-first mindset.
- Confident communicator, able to build rapport quickly.
- Highly organised and adaptable across multiple locations.
- Proactive and able to take ownership of tasks independently.
- A team player who can integrate quickly into different site teams.
As this is a roaming RSA role, we are ideally looking for someone with a background in the BTR sector, as the successful candidate would be covering four different sites.
Flexible Service Advisor in Slough employer: TalentRise Recruitment
As a premium Build to Rent operator in London, our client offers an exceptional work environment that prioritises service excellence and community engagement. Employees benefit from a dynamic, flexible role that allows for professional growth across multiple developments, fostering a culture of collaboration and high performance. With a commitment to maintaining high standards and delivering a top-notch resident experience, this company is an excellent employer for those seeking meaningful and rewarding careers in the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Service Advisor in Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TalentRise Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TalentRise Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Flexible Service Advisor in Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TalentRise Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at TalentRise Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TalentRise Recruitment!
How to prepare for a job interview at TalentRise Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
