Roaming Resident Services Associate in London

Our client is a premium Build to Rent (BTR) operator, delivering high-quality rental homes across well-connected London locations. With a strong focus on service, design, and community, the business is committed to providing an exceptional resident experience alongside professionally managed, modern living environments. As the portfolio continues to grow, there is a focus on building flexible, high-performing teams that can support multiple developments and maintain consistently high standards across all locations. The Role We are recruiting for a Roaming Resident Services Associate (RSA) to support a portfolio of Build to Rent developments across London, including: Kidbrooke Hendon Wood Green Slough This is a dynamic, front-facing role where you will rotate across multiple sites, supporting on-site teams with leasing performance, resident experience, and day-to-day operations. You will act as a key support across the portfolio stepping in where needed to maintain service levels, assist with leasing activity, and ensure a consistent, high-quality resident journey across all developments. This is a fast-paced, customer-focused role, combining sales, hospitality, and operational responsibilities. Key Responsibilities Leasing & Sales Performance Drive leasing activity across multiple sites, ensuring enquiries are responded to promptly and converted effectively Conduct viewings, follow up with prospects, and support deal progression Work towards leasing targets and support overall occupancy performance Maintain accurate records within the property management/CRM system Resident Experience & Front of House Act as a welcoming, professional presence across all sites Deliver a high-quality front-of-house experience for residents and visitors Handle walk-in enquiries and day-to-day resident interactions Support the delivery of a seamless resident journey from enquiry to move-in Operational Support Assist on-site teams with day-to-day operations to ensure smooth running of each development Support apartment readiness, including show homes and available units Assist with check-in and check-out processes, including inventories and welcome packs Help maintain presentation standards across communal areas Resident Engagement & Community Support and deliver resident events and initiatives Contribute to building a strong sense of community across developments Engage with residents to gather feedback and improve service delivery Maintain regular communication with residents through appropriate channels Portfolio Support (Roaming Role) Travel between developments to provide cover, support peak periods, or assist during staff shortages Adapt quickly to different teams, buildings, and operational setups Ensure consistency in service delivery across all sites Share best practice and insights across the portfolio Compliance & Safety Ensure adherence to health & safety procedures and emergency protocols Report any issues or concerns to site leadership Support general compliance and operational standards on-site About You Experience in Build to Rent, lettings, hospitality, or a customer-facing environment Sales-driven with the ability to meet and exceed targets Strong customer service skills with a resident-first mindset Confident communicator, able to build rapport quickly Highly organised and adaptable across multiple locations Proactive and able to take ownership of tasks independently A team player who can integrate quickly into different site teams As this is a roaming RSA role, we are ideally looking for someone with a background in the BTR sector, as the successful candidate would be covering four different sites. While direct BTR experience is preferred, we would also consider candidates from a hospitality background if they demonstrate the right attitude, enthusiasm and willingness to learn. TPBN1_UKTJ