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- Tasks: Ensure high standards in apartments and communal areas, tackling maintenance issues head-on.
- Company: Established residential rental operator focused on modern living and excellent service.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in residents' lives every day.
- Qualifications: Proactive attitude and basic maintenance skills; customer service experience is a plus.
- Other info: Work in vibrant London communities with a focus on sustainability and safety.
The predicted salary is between 30000 - 42000 £ per year.
We are a well-established residential rental operator with decades of experience delivering high-quality homes and well-designed communities. Our focus is on creating modern living environments supported by excellent service, attention to detail, and a resident-first approach. Our build-to-rent developments are located in well-connected London locations and form part of thriving, thoughtfully designed communities. We pride ourselves on providing a seamless rental experience, combining flexibility with the reassurance of a responsible, long-term landlord. At the heart of our approach is the belief that renting should be straightforward, stress-free, and rewarding. We strive to anticipate resident needs and deliver consistently high standards across our homes, amenities, and services.
We are seeking a proactive, customer-focused Maintenance Operative to join our on-site teams at residential build-to-rent schemes in North West and South East London. Reporting to the General Manager, you will play a key role in delivering an exceptional living experience for residents by ensuring apartments and communal areas are maintained to a high standard.
Key Responsibilities
- Work closely with the on-site team to ensure apartments are prepared and handed over to new residents in excellent condition
- Support the Facilities Manager in identifying, logging, and tracking defects in line with agreed procedures
- Respond promptly to reactive maintenance issues, including minor plumbing, carpentry, electrical works, and general repairs
- Diagnose maintenance issues efficiently and provide effective, long-term solutions
- Deliver a high level of customer service while working within agreed budgets
- Assess maintenance requests and provide clear, detailed information when external contractors are required
- Carry out general reactive maintenance tasks such as painting, basic plumbing, carpentry, and minor electrical works
- Undertake scheduled preventative maintenance including fire alarm testing, void flushing, and routine inspections
- Conduct regular building patrols to identify and address health & safety concerns
- Oversee unit turnaround processes, ensuring void apartments are fully ready for incoming residents
- Promote sustainable practices, including minimising energy use in vacant units
- Maintain cleanliness and presentation of communal areas
- Ensure all works comply with health & safety regulations and that records are kept up to date
- Accurately update maintenance records using the property management system
- Ensure tools and equipment are maintained in a safe, working condition
- Act as a visible, approachable point of contact for residents
- Coordinate and supervise external contractors on site, ensuring works are completed to the required standard
- Escalate urgent maintenance issues where necessary
- Liaise with the maintenance administration team to ensure adequate stock levels of spare parts
- Support resident move-ins and move-outs as required
- Assist with moving furniture or materials when necessary
- Report incidents and accidents in line with health & safety procedures
Maintenance Operative in Hendon employer: TalentRise Recruitment
Contact Detail:
TalentRise Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Operative in Hendon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on our values and what we stand for. This will help you connect with us and show that you're genuinely interested in being part of our team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills as a Maintenance Operative can enhance the living experience for our residents.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share specific examples of how you've tackled maintenance issues in the past. We love hearing about proactive approaches and effective solutions.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop us a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Maintenance Operative in Hendon
Some tips for your application 🫡
Show Your Customer Focus: We want to see how you put residents first! In your application, highlight any experience you have in customer service or working in a team. This role is all about creating a great living experience, so let us know how you've done that before.
Be Specific About Your Skills: When you’re detailing your maintenance skills, be specific! Mention any plumbing, carpentry, or electrical work you’ve done. We love seeing examples of how you’ve tackled maintenance issues and provided long-term solutions.
Keep It Professional Yet Friendly: While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon. We want to get to know the real you, but we also need to see that you can communicate effectively with residents and the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at TalentRise Recruitment
✨Know Your Stuff
Before the interview, brush up on your maintenance skills and knowledge. Familiarise yourself with common issues like plumbing, carpentry, and electrical works. Being able to discuss specific examples of how you've tackled these problems in the past will show that you're proactive and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about delivering a great living experience for residents, be prepared to talk about your customer service approach. Think of times when you went above and beyond to help someone or resolved a tricky situation. This will demonstrate your commitment to a resident-first attitude.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like how you'd handle a maintenance emergency or a difficult resident. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to stay calm under pressure. This will highlight your readiness for the fast-paced environment.
✨Understand the Company Culture
Research the company’s values and mission. They pride themselves on high standards and a seamless rental experience, so think about how your personal values align with theirs. During the interview, mention specific aspects of their approach that resonate with you, showing that you're not just looking for any job, but that you genuinely want to be part of their team.
