Maintenance Operative in City of London

We are a well-established residential rental operator with decades of experience delivering high-quality homes and well-designed communities. Our focus is on creating modern living environments supported by excellent service, attention to detail, and a resident-first approach. Our build-to-rent developments are located in well-connected London locations and form part of thriving, thoughtfully designed communities. We pride ourselves on providing a seamless rental experience, combining flexibility with the reassurance of a responsible, long-term landlord. At the heart of our approach is the belief that renting should be straightforward, stress-free, and rewarding. We strive to anticipate resident needs and deliver consistently high standards across our homes, amenities, and services.

The Role - Maintenance Operative (Build to Rent)

We are seeking a proactive, customer-focused Maintenance Operative to join our on-site teams at residential build-to-rent schemes in North West and South East London. Reporting to the General Manager, you will play a key role in delivering an exceptional living experience for residents by ensuring apartments and communal areas are maintained to a high standard.

Key Responsibilities

• Work closely with the on-site team to ensure apartments are prepared and handed over to new residents in excellent condition.
• Support the Facilities Manager in identifying, logging, and tracking defects in line with agreed procedures.
• Respond promptly to reactive maintenance issues, including minor plumbing, carpentry, electrical works, and general repairs.
• Diagnose maintenance issues efficiently and provide effective, long-term solutions.
• Deliver a high level of customer service while working within agreed budgets.
• Assess maintenance requests and provide clear, detailed information when external contractors are required.
• Carry out general reactive maintenance tasks such as painting, basic plumbing, carpentry, and minor electrical works.
• Undertake scheduled preventative maintenance including fire alarm testing, void flushing, and routine inspections.
• Conduct regular building patrols to identify and address health & safety concerns.
• Oversee unit turnaround processes, ensuring void apartments are fully ready for incoming residents.
• Promote sustainable practices, including minimising energy use in vacant units.
• Maintain cleanliness and presentation of communal areas.
• Ensure all works comply with health & safety regulations and that records are kept up to date.
• Accurately update maintenance records using the property management system.
• Ensure tools and equipment are maintained in a safe, working condition.
• Act as a visible, approachable point of contact for residents.
• Coordinate and supervise external contractors on site, ensuring works are completed to the required standard.
• Escalate urgent maintenance issues where necessary.
• Liaise with the maintenance administration team to ensure adequate stock levels of spare parts.
• Support resident move-ins and move-outs as required.
• Assist with moving furniture or materials when necessary.
• Report incidents and accidents in line with health & safety procedures.