At a Glance
- Tasks: Lead a vibrant residential community and enhance resident experiences daily.
- Company: Join one of the UK's largest co-living communities with a focus on teamwork.
- Benefits: Competitive salary, career progression, and a dynamic work environment.
- Other info: Exciting opportunity for growth in a supportive and engaging atmosphere.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Experience in hospitality or customer service and strong leadership abilities.
The predicted salary is between 38449 - 42000 £ per year.
An Assistant General Manager-level opportunity within one of the UKs largest co-living communities. This is an excellent opportunity for an experienced hospitality, PBSA, Build-to-Rent (BTR), or customer service leader looking to progress into senior operational management. Reporting directly to the General Manager, the Residence Lead is responsible for the day-to-day leadership of a large residential community. Working closely with the General Manager and wider leadership team, you will play a key role in driving operational performance, resident experience, occupancy, retention, and team development across a flagship living scheme.
Key Responsibilities
- Act as the main escalation point for resident issues, ensuring a welcoming, high-quality resident experience while driving satisfaction, retention, and community engagement.
- Monitor resident feedback and operational KPIs, including NPS, occupancy, conversion, and compliance, implementing improvements across the resident journey.
- Support frontline service delivery and participate in the on-call escalation rota.
- Drive occupancy targets through effective management of enquiries, viewings, CRM follow-ups, renewals, and referral activity.
- Minimise void periods through proactive planning, efficient re-letting processes.
Assistant General Manager employer: TalentRise Recruitment
As a Maintenance Operative with our premium Build to Rent operator, you will be part of a dynamic team dedicated to enhancing the resident experience in modern living environments across London. The company fosters a supportive work culture that prioritises employee growth and development, offering training opportunities and a collaborative atmosphere. With a commitment to service excellence and community engagement, this role provides a meaningful opportunity to contribute to high-quality rental homes in a vibrant city.
