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- Tasks: Assist Spanish-speaking customers via calls, chat, and email with a friendly approach.
- Company: Join a remote-first team focused on growth and customer satisfaction.
- Benefits: Enjoy competitive pay, paid time off, monthly health stipend, and performance bonuses.
- Why this job: Make a real impact while working in a supportive and collaborative environment.
- Qualifications: Fluent in Spanish and English with at least 1 year of customer service experience.
- Other info: Fully remote position with opportunities for career growth.
The predicted salary is between 28800 - 43200 £ per year.
Spanish-Speaking Customer Support Specialist
Spanish-Speaking Customer Support Specialist
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Now Hiring: Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home
Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you\’re looking to join a fast-paced, remote-first team that values growth, communication, and customer satisfaction, this opportunity is for you.
What You’ll Be Doing
As a Customer Support Specialist, you will be the first point of contact for our Spanish-speaking customers. You will assist via inbound calls, live chat, and email, ensuring that every customer receives timely, effective, and friendly support.
Key Responsibilities
- Deliver top-tier support in both Spanish and English through voice and chat
- Troubleshoot issues and provide effective resolutions with a customer-first mindset
- Build strong relationships through clear and empathetic communication
- Work closely with teammates to deliver consistent and high-quality service
- Provide customer feedback to help us improve tools and processes
What We’re Looking For
- Minimum 1 year of remote/online experience in customer service or a related field
- Fluent in written and spoken Spanish and English
- Excellent communication and problem-solving skills
- Experience using tools like Gorgias, Zendesk, Shopify, or similar is a plus
- Ability to remain calm, composed, and effective under pressure
- Experience with e-commerce or CRM platforms is a bonus
Tech Requirements
- Personal computer or laptop with a minimum i5 processor
- Reliable internet connection with at least 15 Mbps upload and download speeds
Perks And Benefits
- Competitive pay with annual reviews
- Paid time off for rest and personal time
- Monthly health stipend
- Performance-based bonuses
- Fully remote, permanent work-from-home setup
Bring your bilingual skills and customer service expertise to a team that values excellence, collaboration, and career growth. Apply now and make a lasting impact with every interaction.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Spanish-Speaking Customer Support Specialist employer: TalentPop App
Contact Detail:
TalentPop App Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish-Speaking Customer Support Specialist
✨Tip Number 1
Brush up on your bilingual communication skills. Since you'll be assisting customers in both Spanish and English, practice responding to common customer queries in both languages. This will help you feel more confident during the interview process.
✨Tip Number 2
Familiarise yourself with customer support tools like Gorgias or Zendesk. Even if you haven't used them before, understanding their functionalities can give you an edge in discussions about your technical skills during interviews.
✨Tip Number 3
Prepare examples of how you've handled challenging customer interactions in the past. Highlighting your problem-solving abilities and calmness under pressure will demonstrate that you're a great fit for this role.
✨Tip Number 4
Research StudySmarter and our values. Understanding our mission and how we prioritise customer satisfaction will allow you to align your answers with what we're looking for, making you a more appealing candidate.
We think you need these skills to ace Spanish-Speaking Customer Support Specialist
Some tips for your application 🫡
Highlight Bilingual Skills: Make sure to emphasise your fluency in both Spanish and English. Use specific examples of how you've used these skills in previous customer service roles to demonstrate your capability.
Showcase Customer Service Experience: Detail your experience in customer service, especially any remote or online roles. Mention specific tools you’ve used, like Gorgias or Zendesk, to show you're familiar with the technology they value.
Demonstrate Problem-Solving Abilities: Include examples of how you've effectively resolved customer issues in the past. This will highlight your problem-solving skills and customer-first mindset, which are crucial for this role.
Tailor Your Application: Customise your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. This shows that you’ve done your homework and are genuinely interested in the position.
How to prepare for a job interview at TalentPop App
✨Showcase Your Bilingual Skills
Since the role requires fluency in both Spanish and English, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Make sure to discuss your previous customer service roles, especially any remote experience. Share specific examples of how you handled difficult situations or resolved customer issues effectively, as this will show your problem-solving abilities and customer-first mindset.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Gorgias, Zendesk, or Shopify, mention it during the interview. If not, do a bit of research on these platforms beforehand. Showing that you are tech-savvy and willing to learn can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle customer interactions. Think about how you would approach common customer issues and be ready to explain your thought process. This will demonstrate your critical thinking and communication skills.
