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- Tasks: Support customers in Spanish and English via calls and chat, resolving issues with empathy.
- Company: Join a team that values relationships and prioritises customer support as a meaningful connection.
- Benefits: Enjoy remote work, competitive pay, paid time off, health stipends, and performance bonuses.
- Why this job: Make a real impact while growing your skills in a supportive, fair, and communicative culture.
- Qualifications: Fluency in Spanish and English, plus 1 year of customer service experience preferred.
- Other info: Work from home with a flexible setup and a focus on personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
2 days ago Be among the first 25 applicants
We’re Hiring: Remote Spanish Bilingual Customer Support Representative
Do you love helping people and making their day just a little brighter? Are you fluent in Spanish and English and comfortable navigating a fast-paced, digital-first environment? If you’re ready to combine empathy, clear communication, and problem-solving skills to support customers around the world, we’d love to hear from you.
What You\’ll Be Doing
As a Remote Spanish Bilingual Customer Support Representative, you’ll connect with customers from Spanish-speaking regions through voice calls and live chat. Whether it’s helping track an order, answering product questions, or resolving an issue, you’ll be the trusted voice that transforms frustration into satisfaction and confusion into clarity.
This role isn’t just about answering questions—it’s about truly listening, showing empathy, and ensuring customers feel heard, valued, and supported.
Your Core Responsibilities
- Deliver timely and friendly support in both Spanish and English via calls and chat
- Troubleshoot issues with a calm, solutions-first approach
- Accurately document all customer interactions
- Identify recurring trends and share feedback to improve processes
- Collaborate with team leads and colleagues to stay aligned on priorities
- Represent the brand with professionalism, care, and cultural sensitivity
What We\’re Looking For
- Fluency in Spanish and English (spoken and written)
- At least 1 year of remote or online customer service experience (contact center, e-commerce, or tech support preferred)
- Familiarity with platforms like Zendesk, Gorgias, Shopify, or similar tools
- Strong problem-solving skills and patience under pressure
- Exceptional attention to detail and a genuine desire to help
- Ability to work independently and communicate clearly with a remote team
Tools You’ll Need
- Laptop or desktop with an i5 processor or higher
- Reliable internet connection (minimum 15 Mbps upload and download)
- A quiet, dedicated workspace for calls
What’s In It for You
- Permanent work-from-home setup
- Competitive pay, reviewed annually
- Paid time off for rest and recharge
- Monthly health stipend
- Performance bonuses based on KPIs
- A team culture that values growth, accountability, and connection
Why Join Us?
At our core, we believe customer support is more than just solving problems—it’s building relationships. Here, your voice will be heard, your skills will be valued, and your career growth will be supported. We prioritize fairness, open communication, and helping our team members succeed.
If you’re ready to use your language skills to make a real impact in a role where people come first, we can’t wait to meet you.
Ready to Apply?
Click Apply Now and tell us why you’re excited about joining our team. Your next great opportunity starts here.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
IT Services and IT Consulting
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Spanish Bilingual Customer Support Representative employer: TalentPop App
Contact Detail:
TalentPop App Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish Bilingual Customer Support Representative
✨Tip Number 1
Familiarise yourself with common customer support scenarios in both Spanish and English. This will help you respond confidently and effectively during the interview, showcasing your problem-solving skills.
✨Tip Number 2
Practice active listening techniques. During the interview, demonstrate your ability to listen carefully and respond empathetically, as these are key traits for a customer support role.
✨Tip Number 3
Research the tools mentioned in the job description, like Zendesk or Shopify. Being knowledgeable about these platforms can give you an edge and show your commitment to the role.
✨Tip Number 4
Prepare examples from your past experience that highlight your bilingual communication skills and how you've successfully resolved customer issues. This will help you stand out as a candidate who truly understands the role.
We think you need these skills to ace Spanish Bilingual Customer Support Representative
Some tips for your application 🫡
Highlight Language Skills: Make sure to emphasise your fluency in both Spanish and English. Include specific examples of how you've used these skills in previous roles, especially in customer service.
Showcase Customer Service Experience: Detail your relevant experience in customer support, particularly in remote or online settings. Mention any familiarity with tools like Zendesk or Shopify, as this will demonstrate your readiness for the role.
Demonstrate Problem-Solving Abilities: Provide examples of how you've effectively resolved customer issues in the past. Highlight your calm approach and ability to troubleshoot under pressure, as these are key traits for the position.
Express Your Passion for Helping Others: In your application, convey your genuine desire to assist customers and make their day better. Share a brief story or example that illustrates your empathy and commitment to customer satisfaction.
How to prepare for a job interview at TalentPop App
✨Showcase Your Language Skills
Since the role requires fluency in both Spanish and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Emphasise Empathy and Problem-Solving
This position is all about helping customers feel valued and supported. Share examples from your past experiences where you successfully resolved customer issues while showing empathy. Highlight your ability to remain calm under pressure and your solutions-first approach.
✨Familiarise Yourself with Relevant Tools
The job mentions familiarity with platforms like Zendesk and Shopify. If you have experience with these tools, be sure to mention it. If not, do a bit of research beforehand to understand how they work and how they can enhance customer support.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
