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For Companies At a Glance
- Tasks: Provide top-notch customer support in Spanish and English via voice and chat.
- Company: Join a remote-first team that values growth and communication.
- Benefits: Competitive pay, paid time off, health stipend, and performance bonuses.
- Why this job: Make a real impact by helping customers and solving their problems.
- Qualifications: 1+ year in customer service, bilingual skills, and strong communication.
- Other info: Fully remote position with opportunities for career growth.
The predicted salary is between 24000 - 36000 £ per year.
Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you are looking to join a remote-first team that values growth, communication, and customer satisfaction, this opportunity is for you.
What You’ll Be Doing
- As a Customer Support Specialist, you will be the first point of contact for our Spanish-speaking customers.
- You will assist via inbound calls, live chat, and email, ensuring that every customer receives timely, effective, and friendly support.
Key Responsibilities
- Deliver top-tier support in both Spanish and English through voice and chat.
- Troubleshoot issues and provide effective resolutions with a customer-first mindset.
- Build strong relationships through clear and empathetic communication.
- Work closely with teammates to deliver consistent and high-quality service.
- Provide customer feedback to help us improve tools and processes.
What We’re Looking For
- 1+ year of remote/online experience in customer service or a similar role.
- Experience with bilingual customer support is an advantage.
- Excellent written and verbal communication skills.
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
- Calm and solution-focused under pressure.
- Familiarity with E-Commerce and CRM systems is a plus.
- Fluent in Spanish and English.
Tech Requirements
- Personal computer or laptop with a minimum i5 processor.
- Reliable internet connection with at least 15 Mbps upload and download speeds.
Perks And Benefits
- Competitive pay with annual reviews.
- Paid time off for rest and personal time.
- Monthly health stipend.
- Performance-based bonuses.
- Fully remote, permanent work-from-home setup.
Bring your bilingual skills and customer service expertise to a team that values excellence, collaboration, and career growth. Apply now and make a lasting impact with every interaction.
Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home in Bloxwich employer: TalentPop App
Contact Detail:
TalentPop App Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home in Bloxwich
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the customer support field. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the Spanish-speaking Customer Support Specialist role. Highlight your bilingual skills and customer service experience.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with tools like Gorgias or Zendesk before interviews. Being able to discuss your experience with these platforms can really impress hiring managers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our remote-first team!
We think you need these skills to ace Spanish-Speaking Customer Support Specialist (Voice & Chat) – Work from Home in Bloxwich
Some tips for your application 🫡
Show Off Your Bilingual Skills: Make sure to highlight your fluency in both Spanish and English. We want to see how you can communicate effectively in both languages, so don’t hold back on showcasing your skills!
Tailor Your Application: Take a moment to customise your application for this role. Mention your experience in customer service and how it aligns with our values of growth and communication. We love seeing candidates who take the time to connect their background with what we do!
Be Personable and Professional: Remember, we’re looking for someone who can deliver friendly support. Use a warm tone in your writing to reflect your personality while maintaining professionalism. This will help us see how you’d interact with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you’re serious about joining our remote-first team!
How to prepare for a job interview at TalentPop App
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both Spanish and English, make sure to practice common customer service phrases in both languages. This will help you feel more confident during the interview and demonstrate your language proficiency.
✨Know the Tools of the Trade
Familiarise yourself with customer support tools like Gorgias, Zendesk, or Shopify. If you have experience with any of these, be ready to discuss how you've used them to enhance customer interactions. If not, a quick online tutorial can give you a basic understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your customer-first mindset.
✨Emphasise Team Collaboration
This role involves working closely with teammates, so be prepared to talk about your experience in collaborative environments. Share examples of how you've contributed to team success and maintained clear communication, especially in remote settings.
