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For Companies At a Glance
- Tasks: Provide top-notch support to Spanish-speaking customers via voice and chat.
- Company: Join a remote-first team that values growth and customer satisfaction.
- Benefits: Competitive pay, paid time off, health stipend, and performance bonuses.
- Why this job: Make a real impact by helping customers and solving their problems.
- Qualifications: Fluent in Spanish and English with customer service experience.
- Other info: Fully remote work with opportunities for career growth.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Now Hiring: Spanish‑Speaking Customer Support Specialist (Voice & Chat) – Work from Home
Are you fluent in Spanish and English? Do you enjoy helping people and solving problems with professionalism and care? If you’re looking to join a remote‑first team that values growth, communication, and customer satisfaction, this opportunity is for you.
What You’ll Be Doing
- As a Customer Support Specialist, you will be the first point of contact for our Spanish‑speaking customers.
- You will assist via inbound calls, live chat, and email, ensuring that every customer receives timely, effective, and friendly support.
Key Responsibilities
- Deliver top‑tier support in both Spanish and English through voice and chat.
- Troubleshoot issues and provide effective resolutions with a customer‑first mindset.
- Build strong relationships through clear and empathetic communication.
- Work closely with teammates to deliver consistent and high‑quality service.
- Provide customer feedback to help us improve tools and processes.
What We’re Looking For
- 1+ year of remote/online experience in customer service or a similar role.
- Experience with bilingual customer support is an advantage.
- Excellent written and verbal communication skills.
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
- Calm and solution‑focused under pressure.
- Familiarity with E‑Commerce and CRM systems is a plus.
- Fluent in Spanish and English.
Tech Requirements
- Personal computer or laptop with a minimum i5 processor.
- Reliable internet connection with at least 15 Mbps upload and download speeds.
Perks And Benefits
- Competitive pay with annual reviews.
- Paid time off for rest and personal time.
- Monthly health stipend.
- Performance‑based bonuses.
- Fully remote, permanent work‑from‑home setup.
Bring your bilingual skills and customer service expertise to a team that values excellence, collaboration, and career growth. Apply now and make a lasting impact with every interaction.
Spanish-Speaking Customer Support Specialist in Bloxwich employer: TalentPop App
Contact Detail:
TalentPop App Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spanish-Speaking Customer Support Specialist in Bloxwich
✨Tip Number 1
Make sure to brush up on your Spanish and English communication skills. Practise common customer service scenarios with a friend or family member to get comfortable with the language and the types of questions you might face.
✨Tip Number 2
Familiarise yourself with tools like Gorgias, Zendesk, or Shopify. If you can, take some time to explore these platforms before your interview. Showing that you know your way around these tools can really set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions by thinking about past experiences where you solved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and eager to join our remote-first team.
We think you need these skills to ace Spanish-Speaking Customer Support Specialist in Bloxwich
Some tips for your application 🫡
Show Off Your Bilingual Skills: Make sure to highlight your fluency in both Spanish and English. We want to see how you can communicate effectively in both languages, so don’t hold back on showcasing your skills!
Tailor Your Application: Take a moment to customise your application for the Customer Support Specialist role. Mention any relevant experience you have in customer service, especially if it involves bilingual support. We love seeing how your background fits with what we do!
Be Personable and Professional: When writing your application, let your personality shine through while maintaining professionalism. We value clear and empathetic communication, so show us how you can connect with customers in your writing.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at TalentPop App
✨Brush Up on Your Bilingual Skills
Since the role requires fluency in both Spanish and English, make sure to practice common customer service phrases in both languages. This will help you feel more confident during the interview and demonstrate your language skills effectively.
✨Know the Tools of the Trade
Familiarise yourself with customer support tools like Gorgias, Zendesk, or Shopify. If you have experience with these platforms, be ready to discuss how you've used them to enhance customer interactions. If not, a quick online tutorial can give you a solid understanding.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in the past. Think about specific situations where you turned a negative experience into a positive one. This will highlight your calm and solution-focused approach under pressure.
✨Emphasise Empathy and Communication
In customer support, building relationships is key. Be prepared to discuss how you communicate with customers, especially in challenging situations. Highlight your ability to listen actively and respond with empathy, as this aligns perfectly with the company's values.
