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For Companies At a Glance
- Tasks: Provide friendly bilingual support to customers via calls and chat.
- Company: Dynamic company focused on building relationships through customer support.
- Benefits: Work from home, competitive pay, paid time off, and performance bonuses.
- Why this job: Use your language skills to make a real impact and help others.
- Qualifications: Fluent in Spanish and English with customer service experience.
- Other info: Join a supportive team culture that values growth and connection.
The predicted salary is between 30000 - 42000 £ per year.
We’re Hiring: Remote Spanish Bilingual Customer Support Representative. Do you love helping people and making their day just a little brighter? Are you fluent in Spanish and English and comfortable navigating a fast-paced, digital-first environment? If you’re ready to combine empathy, clear communication, and problem-solving skills to support customers around the world, we’d love to hear from you.
What You’ll Be Doing
- As a Remote Spanish Bilingual Customer Support Representative, you’ll connect with customers from Spanish-speaking regions through voice calls and live chat.
- Whether it’s helping track an order, answering product questions, or resolving an issue, you’ll be the trusted voice that transforms frustration into satisfaction and confusion into clarity.
- This role isn’t just about answering questions—it’s about truly listening, showing empathy, and ensuring customers feel heard, valued, and supported.
Your Core Responsibilities
- Deliver timely and friendly support in both Spanish and English via calls and chat.
- Troubleshoot issues with a calm, solutions-first approach.
- Accurately document all customer interactions.
- Identify recurring trends and share feedback to improve processes.
- Collaborate with team leads and colleagues to stay aligned on priorities.
- Represent the brand with professionalism, care, and cultural sensitivity.
What We’re Looking For
- 1+ year of remote/online experience in customer service or a similar role.
- Experience with bilingual customer support is an advantage.
- Excellent written and verbal communication skills.
- Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus.
- Calm and solution-focused under pressure.
- Familiarity with E-Commerce and CRM systems is a plus.
- Fluent in Spanish and English.
Tools You’ll Need
- Laptop or desktop with an i5 processor or higher.
- Reliable internet connection (minimum 15 Mbps upload and download).
- A quiet, dedicated workspace for calls.
What’s In It for You
- Permanent work-from-home setup.
- Competitive pay, reviewed annually.
- Paid time off for rest and recharge.
- Monthly health stipend.
- Performance bonuses based on KPIs.
- A team culture that values growth, accountability, and connection.
Why Join Us?
At our core, we believe customer support is more than just solving problems—it’s building relationships. Here, your voice will be heard, your skills will be valued, and your career growth will be supported. We prioritize fairness, open communication, and helping our team members succeed. If you’re ready to use your language skills to make a real impact in a role where people come first, we can’t wait to meet you.
Ready to Apply? Click Apply Now and tell us why you’re excited about joining our team. Your next great opportunity starts here.
Remote Spanish Bilingual Customer Support Representative in Bloxwich employer: TalentPop App
Contact Detail:
TalentPop App Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Spanish Bilingual Customer Support Representative in Bloxwich
✨Tip Number 1
Get your game face on for interviews! Practice common questions and think about how you can showcase your bilingual skills. Remember, it’s all about showing that you can connect with customers in both Spanish and English.
✨Tip Number 2
Don’t just wait for the job to come to you—network like a pro! Reach out to people in the industry, join relevant groups, and engage in conversations. You never know who might have a lead on your dream role!
✨Tip Number 3
When you get an interview, be sure to highlight your problem-solving skills. Share specific examples of how you’ve turned customer frustrations into happy experiences. This will show that you’re not just a talker, but a doer!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love hearing directly from candidates who are excited about joining our team!
We think you need these skills to ace Remote Spanish Bilingual Customer Support Representative in Bloxwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping customers shine through. We want to see how much you care about making someone's day better—so share a bit about why customer support is important to you!
Highlight Your Bilingual Skills: Since this role requires fluency in both Spanish and English, make sure to showcase your language skills clearly. Use examples of how you've successfully communicated with customers in both languages to demonstrate your capability.
Be Specific About Your Experience: We love seeing concrete examples! When detailing your previous customer service experience, mention specific tools you've used (like Gorgias or Zendesk) and situations where you turned a frustrated customer into a happy one. This helps us understand your problem-solving approach.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at TalentPop App
✨Brush Up on Your Bilingual Skills
Since this role requires fluency in both Spanish and English, make sure to practice common customer service phrases in both languages. You might even want to role-play with a friend to get comfortable switching between languages during the interview.
✨Showcase Your Empathy
Prepare examples from your past experiences where you demonstrated empathy and problem-solving skills. Think about times when you turned a frustrated customer into a satisfied one—these stories will highlight your ability to connect with customers.
✨Familiarise Yourself with Tools
If you have experience with tools like Gorgias, Zendesk, or Shopify, be ready to discuss how you've used them in previous roles. If not, do a bit of research on these platforms so you can speak confidently about how you'd adapt to using them.
✨Create a Quiet Workspace
Since this is a remote position, ensure you have a quiet, dedicated space for the interview. This will help you focus and present yourself professionally, showing that you're serious about the role and understand the importance of a good working environment.
