At a Glance
- Tasks: Deliver top-notch customer service and support at our busy station.
- Company: Join a diverse team at Transport for Wales, committed to equality.
- Benefits: Competitive salary of £33,205, flexible shifts, and a supportive work environment.
- Other info: Great opportunity for career growth in a dynamic setting.
- Why this job: Make a real difference in customers' journeys while developing your skills.
- Qualifications: Strong communication and organisational skills; customer-focused attitude.
The predicted salary is between 33205 - 33205 € per year.
Location: Abergavenny, Wales. Salary: £33,205 per annum.
Role Overview
Deliver outstanding customer service and support across our busy station or bus interchange. Safeguard a welcoming environment, provide clear communication and maintain high quality service throughout the customer journey.
Responsibilities
- Assist customers buying tickets at ticket offices, self‑service ticket machines or via the mobile app.
- Monitor ticket‑gate barriers, check tickets and issue penalty fares where appropriate.
- Assist customers on platforms and oversee the safe and timely dispatch of trains.
- Provide assistance to customers with accessibility needs.
Essential Qualifications / Attributes
- Excellent communication skills.
- Strong organisational skills.
- Customer‑focused and flexible in approach.
- Capability to handle difficult situations appropriately.
- Ability to deliver a consistent high‑quality service.
- Works independently as well as part of a team.
- Provides accurate information to customers and colleagues.
- Flexible to work shifts, including weekends and bank holidays.
Desirable
- Previous customer service experience.
- Welsh language skills (not essential but advantageous).
Equality and Diversity
Transport for Wales is an equal opportunities employer. We invite people from all backgrounds, cultures and abilities to apply and are committed to reducing barriers and supporting reasonable adjustments.
This advert will close at 23:59 on the application closing date.
Customer Service Advisor - Talent Pool - Abergavenny, Wales employer: TalentPool
Transport for Wales is an exceptional employer, offering a vibrant work culture that prioritises customer service excellence and employee well-being. Located in Abergavenny, our team enjoys competitive salaries, flexible shift patterns, and opportunities for personal and professional growth, all while contributing to a welcoming environment for our diverse customer base. Join us to be part of a supportive community that values your contributions and fosters inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Talent Pool - Abergavenny, Wales
✨Tip Number 1
Get to know the company! Research Transport for Wales and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to communicate clearly and effectively. Role-play common customer scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Be ready to showcase your flexibility! Highlight your ability to work shifts and adapt to different situations. Share examples from past experiences where you've successfully handled challenging customer interactions or worked as part of a team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining us at Transport for Wales. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor - Talent Pool - Abergavenny, Wales
Some tips for your application 🫡
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure to highlight your ability to convey information clearly. Use examples from past experiences where you’ve successfully assisted customers or resolved issues.
Be Organised and Flexible:We love a candidate who can juggle tasks! Mention any experience you have in managing multiple responsibilities, especially in busy environments. Flexibility is also crucial, so don’t forget to express your willingness to work shifts.
Demonstrate Customer Focus:This role is all about delivering top-notch service. Share specific instances where you went above and beyond for a customer. It’ll show us that you’re genuinely passionate about helping others.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy and ensures your application gets to the right place quickly!
How to prepare for a job interview at TalentPool
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to discuss how you would handle various customer scenarios, especially difficult ones. Think about your past experiences and how they relate to the role.
✨Showcase Your Communication Skills
Since communication is crucial for this role, practice articulating your thoughts clearly. During the interview, make sure to listen actively and respond thoughtfully. This will demonstrate your ability to engage with customers effectively.
✨Demonstrate Flexibility and Team Spirit
Highlight your ability to work both independently and as part of a team. Share examples of how you've adapted to changing situations or worked collaboratively with others to achieve a common goal.
✨Prepare Questions About the Role
Have a few questions ready to ask the interviewer about the company culture, team dynamics, or specific responsibilities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
