Spa Supervisor

WHO WE ARE

Champneys is a destination health spa chain with resorts, hotels and day spas located in the English counties of Bedfordshire, Cheshire, Hertfordshire, Hampshire, Kent and Leicestershire.

Founded on the philosophy that Health, Beauty and Wellbeing are inextricably intertwined, Champneys is passionate about; creating experiences that promote wellness and wellbeing as well as being leaders in developing treatments to make our guests feel happier and healthier inside and out.

We are a family run business operating with the highest commercial standards and with complex and diverse operations, including operations within the area of academia.

ROLE OBJECTIVE

This role is integral to the promotion and influence of our Brand, the spa operation is the very essence of our brand and as such the role is a key part of our operation. We work in times of constant evolution and development; it is therefore an essential requirement that you remain to be knowledgeable in your specialist area and use this knowledge to support your team and ensure that the highest standards are met.

MAIN DUTIES AND RESPONSIBILITIES

• Conduct daily uniform checks ensuring the highest of standards are met.
• Work alongside the Elemis and Clarins Account Managers to ensure maximum retail opportunities.
• Work closely with the In-House trainer, spa management to ensure set KPI’s are met.
• Attend the 8am booking station or ensure suitable attendance.
• Attend tours that are conducted and ensure the therapists are conducting them inline with our SOPs. Additionally, ensure the correct talk likes and demonstrations are being conducted.
• Carry out management responsibilities. Where trade tests have been conducted ensure, there is an appropriate follow up takes place.
• Ensure all Champneys Spa Customer service standards are adhered to all times.
• Work closely with the reception team and maximise revenue opportunities at all times.
• Carry out beauty treatments to the required standards ensuring the specific treatment time is adhered to.
• Constantly maintain high levels of room and therapist presentation ensuring rooms are kept in a clean, hygienic, safe and well-maintained condition.
• Fully understand and monitor daily treatment and retail sales revenues and ensure these are effectively communicated to all therapists.
• Organise and control an effective stock management system of all treatment and retail products, following standard Purchase Order procedures.
• Assist the Spa Manager with recruitment including; interviews, trade test and induction.
• Ensure the efficient and effective scheduling of therapist rotas.
• Assessment of all therapists, constant development and training in specialist treatments and customer service.
• Provide treatments and training within the spa department to the highest standards of service whilst supporting the Manger with business demands.
• Support & develop our apprentices.
• Support spa manager with administrational tasks as required.
• Liaise with product suppliers with regard to training needs, improving retails sales, stock, retail displays and promotions

HEALTH & SAFETY

• Ensure all members of staff are aware of actions to be taken in the event of a fire, ensure safety of all equipment at all times.
• Be aware of any hazardous substances in use within your department, if they are notifiable substances notify your General Manager / Maintenance Manager in order that they may be registered.
• Ensure that all members of staff are aware of all aspects of safety connected with their roles.
• Ensure that all members of staff are wearing protective clothing if necessary for a particular job or treatment.
• All members of staff must be properly trained and qualified before doing any treatment/class.
• You will support with the overall responsibility for Health & Safety within the department, you will also ensure that the first-aid box within your department is maintained and stocked.

KNOWLEDGE AND UNDERSTANDING

• Knowledge of all treatment procedures and products and to be able to adapt treatments to a clients need.
• Knowledge of the teams’ skills and areas trained in so that work can be allocated effectively.
• Knowledge of all Fire, Health and Safety Procedures, ensuring your team are also knowledgeable.

Due to the nature of the business and natural evolvement this list is not exhaustive. You will be required to carry out any reasonable task in line with the role that you are employed to carry out.