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- Tasks: Lead a team to deliver exceptional spa experiences and maintain high standards.
- Company: Join Champneys, a top health spa brand dedicated to wellness and guest satisfaction.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: Be part of a family-run business that values health, beauty, and wellbeing.
- Qualifications: Strong knowledge of spa treatments and excellent leadership skills required.
- Other info: This role offers a chance to inspire and develop a high-performance team.
The predicted salary is between 30000 - 42000 £ per year.
Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Direct message the job poster from TalentMatched.com
Customer Success Manager | Changing Hiring Through AI-Powered Job Application Qualification | Driving Team Excellence & Exceptional Customer…
Who We Are
Champneys is a leading destination health spa brand, with resorts, hotels, and day spas across Bedfordshire, Cheshire, Hertfordshire, Hampshire, Kent, and Leicestershire.
Founded on the belief that health, beauty, and wellbeing are deeply connected, we are passionate about creating exceptional guest experiences that promote wellness—inside and out. We’re proud to lead the way in innovative treatments and products designed to help our guests feel healthier and happier.
As a family-run business with high commercial standards, we operate across diverse and complex areas, including academic training and development.
Role Objective
The Spa Supervisor plays a pivotal role in representing and enhancing the Champneys brand. The spa operation is at the very heart of our identity, and this role is key to maintaining our reputation for excellence.
With our business constantly evolving, you’ll be expected to stay up to date with industry knowledge, lead by example, and inspire your team to deliver the highest standards in treatments, service, and guest care.
Main Responsibilities
Operational Excellence
- Conduct daily uniform and presentation checks for all spa staff.
- Ensure therapists follow Standard Operating Procedures (SOPs) during tours, treatment demos, and guest interactions.
- Maintain exceptional treatment quality, adhering to allocated times and hygiene standards.
- Monitor and communicate daily treatment and retail revenues to the team.
- Manage therapist rotas effectively to maximise productivity.
Retail & Revenue Growth
- Collaborate with Elemis and Clarins Account Managers to optimise retail opportunities.
- Partner with reception to maximise revenue at every opportunity.
- Oversee retail displays, promotions, and stock management in line with purchasing procedures.
- Work with the in-house trainer and spa management to achieve KPI targets.
- Recruit, interview, and onboard new therapists, including trade testing.
- Assess therapist performance and provide ongoing training in treatments, customer service, and product knowledge.
- Support and develop apprentices.
Guest Experience
- Ensure Champneys’ customer service standards are consistently met.
- Deliver beauty treatments to the highest standard when required.
- Handle guest queries and concerns in a professional, solution-focused manner.
- Support the Spa Manager with administrative tasks.
- Liaise with product suppliers for training needs, promotional activities, and retail strategies.
Health & Safety
- Ensure all staff are trained in fire safety, health & safety procedures, and safe use of equipment.
- Monitor hazardous substances and ensure compliance with safety regulations.
- Maintain a stocked and accessible first-aid kit in the department.
- Ensure all treatments are only performed by fully trained and qualified staff.
Knowledge & Skills Required
- Strong knowledge of treatments, procedures, and product ranges, with the ability to adapt services to individual client needs.
- Clear understanding of team skills and training levels to allocate work effectively.
- Excellent understanding of Fire, Health, and Safety procedures.
- Leadership skills with a focus on coaching, training, and inspiring a high-performance team.
Additional Information
Due to the nature of the role and the evolving business, this list is not exhaustive. You may be asked to carry out other reasonable tasks in line with your position.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management
- Administrative
- Training
Industries
- Wellness and Fitness Services
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Spa Supervisor employer: TalentMatched.com
Contact Detail:
TalentMatched.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Supervisor
✨Tip Number 1
Familiarise yourself with the Champneys brand and its values. Understanding their commitment to health, beauty, and wellbeing will help you align your approach during interviews and discussions.
✨Tip Number 2
Network within the wellness and spa industry. Attend local events or workshops to connect with professionals who may have insights about the role or even know someone at Champneys.
✨Tip Number 3
Prepare to discuss your leadership style and how you inspire teams. Think of specific examples where you've successfully trained or motivated staff in a previous role.
✨Tip Number 4
Stay updated on the latest trends in spa treatments and wellness products. Being knowledgeable about current offerings from brands like Elemis and Clarins can set you apart as a candidate.
We think you need these skills to ace Spa Supervisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Spa Supervisor position. Tailor your application to highlight your relevant experience in spa management and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in the wellness and fitness industry. Emphasise any leadership roles, training experience, and your ability to enhance guest experiences.
Write a Strong Cover Letter: In your cover letter, express your passion for wellness and beauty, and explain how your skills align with Champneys' values. Mention specific examples of how you've successfully managed teams or improved guest satisfaction in previous roles.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the spa industry.
How to prepare for a job interview at TalentMatched.com
✨Showcase Your Knowledge of Treatments
Make sure to brush up on the various treatments and products offered at Champneys. Demonstrating a strong understanding of their services will show your passion for wellness and your ability to adapt treatments to individual client needs.
✨Highlight Leadership Experience
As a Spa Supervisor, you'll need to inspire and lead a team. Be prepared to discuss your previous leadership roles, how you've coached others, and any specific examples of how you've improved team performance in the past.
✨Emphasise Customer Service Skills
Customer experience is key in this role. Share examples of how you've handled guest queries or concerns in a professional manner, and how you ensure high standards of service are consistently met.
✨Prepare for Operational Questions
Expect questions about managing therapist rotas, ensuring compliance with health and safety regulations, and maintaining treatment quality. Be ready to discuss your approach to operational excellence and how you would handle daily challenges.
