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For Companies At a Glance
- Tasks: Be the go-to person for customers, handling queries and building strong relationships.
- Company: Join a leading global animal health company making a difference.
- Benefits: Earn £12.97 per hour with opportunities for growth and development.
- Other info: Work in a dynamic environment near Oxford with a supportive team.
- Why this job: Make an impact in animal health while enhancing your customer service skills.
- Qualifications: Experience in customer service or administration; confident communicator.
The predicted salary is between 27000 - 27000 £ per year.
Talentmark are recruiting for a Customer Service Representative to join a global animal health company on a contract basis for 12 months. Salary: Paying £12.97 per hour PAYE.
Responsibilities
- Act as a key point of contact for customers, managing queries and maintaining strong relationships.
- Process and prioritise customer orders across multiple systems in line with SLAs.
- Perform accurate data entry and support maintenance of product and system codes.
- Coordinate with Planning, Production, and Warehouse teams to meet delivery timelines.
- Monitor stock availability and support order fulfilment processes.
- Log and support investigation of product and service complaints in line with quality standards.
- Ensure compliance with GDPR and internal quality procedures.
Your Background
- Previous experience within customer service, administration, planning, or supply chain environments.
- Confident communicator with the ability to manage internal and external stakeholders.
- Good organisational skills with the ability to prioritise workload effectively.
- IT literate, including working knowledge of Excel.
Company
Our client is a leading manufacturer of vaccines, parasiticides and pharmaceuticals to protect animals. They are also one of the fastest growing animal health companies in the UK.
Location
This role is based at our clients site near Oxford.
Apply
For more information, or to apply for this Customer Service Representative role please contact the Key Accounts Team.
It is essential that applicants hold entitlement to work in the UK. Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
Customer Service Representative employer: Talentmark
Contact Detail:
Talentmark Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Network like a pro! Reach out to your connections in the animal health industry or customer service field. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially their vaccines and pharmaceuticals. Show them you’re not just another candidate; you’re genuinely interested in what they do.
✨Tip Number 3
Practice your communication skills. As a Customer Service Representative, you’ll need to manage queries effectively. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces from our community!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can manage queries and maintain strong relationships, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention your organisational skills and how you prioritise workloads effectively – we love a proactive approach!
Show Off Your IT Skills: Since the role requires good IT literacy, especially with Excel, make sure to mention any specific software or tools you’re familiar with. We appreciate candidates who can hit the ground running with tech!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Don’t miss out on this opportunity!
How to prepare for a job interview at Talentmark
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you've handled queries in the past and what strategies you use to maintain strong relationships with customers. Think of specific examples that showcase your skills.
✨Familiarise Yourself with the Company
Research the global animal health company you're interviewing for. Understand their products, values, and recent news. This will not only help you answer questions but also show your genuine interest in the role and the company.
✨Show Off Your Organisational Skills
Prepare to discuss how you prioritise your workload and manage multiple tasks. You might be asked about your experience with data entry and order processing, so have examples ready that demonstrate your efficiency and attention to detail.
✨Communicate Confidently
As a key point of contact, strong communication is essential. Practice articulating your thoughts clearly and confidently. You could even do a mock interview with a friend to get comfortable with speaking about your experiences and skills.