At a Glance
- Tasks: Handle customer care tickets and provide top-notch service support.
- Company: Join a leading recycling solutions company with a focus on sustainability.
- Benefits: Competitive salary, onsite work in Dungannon, and career growth opportunities.
- Other info: Dynamic role with a supportive team and opportunities for professional development.
- Why this job: Make a difference in customer satisfaction while working in an eco-friendly industry.
- Qualifications: 1 year of customer service experience and 5 GCSEs including Maths and English.
The predicted salary is between 21600 - 26400 £ per year.
Talentmark are recruiting for a Customer Care Coordinator to join a recycling solutions company on a permanent basis.
Salary: Competitive depending on experience.
Location: Onsite based Dungannon, Northern Ireland.
The successful candidate will be responsible for handling customer care tickets through to resolution or escalation, providing efficient operational support and delivering best-in-class service to customers.
Key duties will include:
- Contact customers to clarify issues, provide regular updates on job progress, and deliver excellent service support.
- Book engineer works, maintain and update the master schedule, and report new bookings to line management for review.
- Invoice completed jobs daily, pass processed worksheets for billing, and chase outstanding PO numbers for completed works.
- Ensure Risk Assessments and Method Statements (RAMS) are sent to site and handle the hiring and off hiring of plant equipment.
- Perform other administrative and supportive duties as required by management.
Your Background and Skills:
- Minimum of 1 year of experience in a Customer Service or Administrative role.
- Minimum of 5 GCSEs (or equivalent) including Mathematics and English at Grade C / Grade 4 or above.
- Strong interpersonal and communication skills.
- Excellent attention to detail and accurate data entry skills.
It is essential that applicants hold entitlement to work in the UK. Please quote job reference 71640 in all correspondence.
Customer Care Coordinator employer: Talentmark
Join a leading global manufacturing company that values innovation and collaboration, offering a dynamic work culture where your contributions as an Analytical Chemist will directly impact product quality and safety. With a commitment to employee growth, you will have access to ongoing training and development opportunities, ensuring you thrive in your career while working in a supportive environment. Located in a vibrant area, this role not only provides competitive pay but also the chance to be part of a forward-thinking team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Talentmark. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Talentmark before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Talentmark:Your cover letter is your chance to shine! Tell us why you want to work at Talentmark specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Talentmark!
How to prepare for a job interview at Talentmark
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
