At a Glance
- Tasks: Ensure customer satisfaction and drive digital adoption for key accounts.
- Company: Join a leading biopharmaceutical company making a global impact.
- Benefits: Competitive pay, field-based role, and the chance to work with innovative healthcare solutions.
- Other info: Field-based role covering Greater London with potential for career growth.
- Why this job: Make a difference in healthcare while building strong customer relationships.
- Qualifications: Relevant degree or experience in sales within the healthcare industry.
The predicted salary is between 237 - 281 € per hour.
Talentmark are recruiting for a Customer Account Manager to join a company in the pharmaceutical industry on a contract basis for 12 months. This role is maternity cover.
Salary: £237 - £281.93 ph PAYE or £318.03 to £379.33 ph via Umb.
Customer Account Manager Role:
- Be the custodian of customer satisfaction for assigned accounts.
- Drive Customer Digital Adoption.
- Leverage all internal and 3rd party resources to meet both the customer's and the client's strategic goals.
- Perform contract amendments and change/addition notifications.
- Act on customer feedback through the use of Customer Experience dashboards and other related feedback mechanisms.
- Provide insights into the profitability of assigned accounts.
Your Background:
- Hold a relevant degree or have equivalent working experience.
- Successful experience in a business function (sales, business/market development) in the healthcare industry.
- Proven track record of adopting a customer-centric sales approach.
- Evidence of building productive customer relationships.
- Established in negotiating customer contracts.
- Must have a UK driving licence as this role is field-based.
Company: Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.
Location: This role is field-based, covering Greater London and surrounding areas.
Apply: For more information, or to apply for this Customer Account Manager please contact the Key Accounts Team. It is essential that applicants hold entitlement to work in the UK. Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.
Customer Account Manager employer: Talentmark
As a leading biopharmaceutical company, we pride ourselves on fostering a dynamic work culture that prioritises innovation and employee development. Our commitment to customer satisfaction is matched by our dedication to providing our team with comprehensive training, competitive pay, and the opportunity to make a meaningful impact in the healthcare sector across Greater London. Join us to be part of a collaborative environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the pharmaceutical industry and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us that you understand their mission and how you can contribute to customer satisfaction and digital adoption. Tailor your answers to highlight your customer-centric approach!
✨Tip Number 3
Practice your negotiation skills! Since this role involves contract amendments, being able to demonstrate your experience in negotiating customer contracts will set you apart. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Account Manager role. Highlight your experience in customer-centric sales and any relevant achievements in the healthcare industry. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built productive customer relationships and driven customer satisfaction in the past.
Showcase Your Skills:Don’t forget to showcase your negotiation skills and any experience with contract amendments. We’re looking for someone who can leverage resources effectively, so make sure to mention any relevant tools or strategies you've used.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our innovative team!
How to prepare for a job interview at Talentmark
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding the company's customer base and their needs. Familiarise yourself with the pharmaceutical industry trends and how they impact customer satisfaction. This will show your potential employer that you’re not just interested in the role, but also in making a real difference for their clients.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained customer relationships in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help demonstrate your customer-centric approach and your ability to drive customer digital adoption effectively.
✨Be Ready to Discuss Contract Negotiations
Since this role involves negotiating customer contracts, brush up on your negotiation skills. Think of specific instances where you’ve successfully navigated contract amendments or negotiations. Highlight your strategies and the outcomes to showcase your expertise in this area.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the company’s approach to customer experience and how they measure success. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
