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For Companies At a Glance
- Tasks: Provide technical support, manage IT projects, and consult with clients on tech solutions.
- Company: Ambitious MSP in Coventry with a collaborative culture and focus on cyber security.
- Benefits: Funded IT certifications, dedicated training time, free parking, and your birthday off.
- Why this job: Make a real impact while working with cutting-edge technology in a supportive environment.
- Qualifications: 5+ years IT experience, strong problem-solving skills, and a passion for cyber security.
- Other info: Join a small team where collaboration and professional development are key.
The predicted salary is between 36000 - 60000 £ per year.
TalentJet Group Ltd trading as HFBAC provided pay range
This range is provided by TalentJet Group Ltd trading as HFBAC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About You
You\’re an all‑rounder who gets energised by variety.
You might be the sole IT person in your current company (responsible for absolutely everything), or you\’ve built solid 2nd and 3rd line experience in an MSP environment. Either way, you\’re comfortable diving deep into technical problems and emerging with practical solutions.
Your technical toolkit includes:
- Solid Microsoft 365 administration and troubleshooting
- Excellent networking skills – LAN, WAN, Wi‑Fi configuration and troubleshooting (DrayTek, Ubiquiti experience is a bonus)
- VoIP systems management (3CX experience ideal)
- Experience with Azure, Intune, MDM/MAM
- Real‑world project delivery – migrations, rollouts, implementations
- 5+ years hands‑on IT experience (MSP background highly desirable)
What makes you different:
- You understand the ‘big picture’ and design solutions that account for all variables
- You\’re confident consulting with clients and explaining technical concepts to non‑technical stakeholders
- You have a genuine interest in Cyber Security (no experience needed – training provided)
- You\’re ready to take ownership of tickets and projects from start to finish
- You thrive in a small team environment where collaboration matters
The Role
This isn\’t just another support job. You\’ll be working across four key areas:
- Technical Support – Act as the escalation point for complex issues, providing accurate advice and efficient resolutions. You\’ll also support the service desk when resources demand it.
- Projects – Lead and manage IT projects from design to implementation: server replacements, network upgrades, cloud migrations, and system improvements.
- Consultation – Work as a trusted IT partner to clients, understanding their business needs and recommending solutions that genuinely improve their operations.
- Cyber Security – Contribute to Cyber Essentials applications and grow into a Cyber Advisor role (full training paid for and certification will be expected as part of your first year).
About My Client
This is a small, ambitious MSP (under 10 staff) in the heart of Coventry serving clients across the West Midlands. They\’re not just another IT support company – they position themselves as genuine IT partners to their clients.
What sets them apart:
- Implementing ITIL processes for continuous improvement
- Strong focus on cyber security services and becoming accredited assessors
- Collaborative, ‘can‑do’ culture with a founder‑led approach
- Genuine commitment to professional development with funded certifications
- Modern office facilities with free parking in Coventry city centre
What\’s In It For You?
Professional Development:
- Funded IT certifications (including Cyber Essentials pathway to becoming an assessor)
- Dedicated training time during working hours
- Internal training programmes
- Clear progression opportunities as the team grows
- Free onsite parking in central Coventry
- Your birthday off as guaranteed annual leave
- Free eye tests
- Company social events throughout the year
- On‑call rota shared with senior team members
Ready To Make Your Move?
If you\’re looking for a role where you can truly make an impact, work with cutting‑edge technology, and develop your skills in a supportive environment, I\’d love to hear from you.
This role requires someone within commuting distance of Coventry who\’s ready to be part of a growing team that values technical excellence and genuine client partnerships.
Apply today to discuss this opportunity in confidence.
Note to Recruitment Professionals:
This vacancy is being exclusively managed by Helen as the long‑standing talent partner for this client. If you have candidates who may be suitable, please reach out to me directly rather than contacting the company. I\’m happy to discuss collaboration opportunities. Thank you for respecting this client partnership.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Technology, Information and Media
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Information Technology Technical Support employer: TalentJet Group Ltd trading as HFBAC
Contact Detail:
TalentJet Group Ltd trading as HFBAC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Technical Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in MSP environments. They might know about openings or can refer you directly, which always gives you a leg up.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to discuss specific projects you've led or complex issues you've solved. This is your time to shine and demonstrate your hands-on experience.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and interests, like those prioritising cyber security and professional development. Check out our website for roles that fit your vibe!
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge and soft skills. Be ready to explain complex concepts in simple terms, as you'll need to communicate effectively with clients who may not be tech-savvy.
We think you need these skills to ace Information Technology Technical Support
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your technical skills in Microsoft 365, networking, and VoIP systems. We want to see how your experience aligns with the role, so don’t hold back on showcasing your expertise!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your past experiences relate to the responsibilities listed, especially around project delivery and client consultation. It helps us see you as a perfect fit!
Be Personable: We love a good personality! When writing your application, let your enthusiasm shine through. Share why you’re excited about the opportunity to work with us and how you can contribute to our collaborative culture.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at TalentJet Group Ltd trading as HFBAC
✨Know Your Tech Inside Out
Make sure you brush up on your Microsoft 365, networking skills, and VoIP systems. Be ready to discuss specific troubleshooting scenarios you've faced and how you resolved them. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Project Experience
Prepare to talk about real-world projects you've led or contributed to, especially migrations and system improvements. Highlight your role in these projects and the impact they had on the organisation. This demonstrates your ability to manage IT projects from start to finish.
✨Communicate Like a Pro
Since you'll be consulting with clients, practice explaining technical concepts in simple terms. Think of examples where you've successfully communicated complex ideas to non-technical stakeholders. This will highlight your ability to bridge the gap between tech and business needs.
✨Embrace the Cyber Security Angle
Even if you don’t have extensive experience in cyber security, express your genuine interest in the field. Familiarise yourself with basic concepts and be ready to discuss why you think cyber security is important for businesses today. This shows your willingness to learn and grow in this area.