At a Glance
- Tasks: Resolve utility queries and ensure top-notch customer service in a fast-paced environment.
- Company: Join a leading provider in the UK energy sector with a focus on growth and employee investment.
- Benefits: Enjoy a competitive salary, bonuses, private health insurance, and a relaxed dress code.
- Other info: Flexible working options and opportunities for career development.
- Why this job: Make a real difference by helping customers and tackling unique challenges every day.
- Qualifications: Strong customer service skills, problem-solving mindset, and proficiency in Excel.
The predicted salary is between 26000 - 26000 £ per year.
Location: Welwyn Garden City, Herts
Salary: £26,000 per annum +£2,000 discretionary annual bonus (paid quarterly) after first 12 months
Contract: Permanent, Full-time / Monday-Friday, 37 hours per week / Some flexibility / Part-remote
Do you have experience working in a busy, fast paced customer service or support position? Do you thrive on solving problems and helping customers find the right solution? Is delivering excellent customer service something you are genuinely passionate about? Does a varied role where no two days are the same appeal to you? Would the opportunity to join a highly established, market leading organisation that is continuing to grow and invest in its people spark your interest? Maybe you have a genuine interest in the UK energy sector or global news and trends affecting the energy markets? Would being able to make a real difference by delivering outstanding service to members be rewarding for you?
If you answer ‘YES’ to some of the above please get in touch with TalentHQ Recruitment today…
Our client is highly established and one of the leading providers of reduction services in the UK and has an exciting opportunity to join their team as a Utility Service Advisor.
Job Role: Do you thrive on solving problems, keeping customers happy, and getting to the bottom of tricky issues? If so, our client is looking for a confident, detail-driven, and customer focused Utility Service Advisor to join their successful Utilities Team. In this role, you’ll be the go to expert for resolving utility queries, coordinating tenancy changes, and ensuring our members receive the best service possible. You’ll need a sharp mind, the confidence to challenge suppliers when necessary, and the drive to see each task through to completion. If you’re driven to solve problems, great with people, and thrive in a fast-paced environment, we’d love to hear from you.
Job Duties:
- Manage and resolve utility customer service queries within agreed timescales.
- Tackle queries of varying complexity with professionalism and persistence.
- Coordinate tenancy changes and update supplier records.
- Build strong relationships with utility suppliers and internal teams.
- Confirm contract information with suppliers and validate invoices.
- Issue contract terminations and resolve any supplier objections.
- Keep up-to-date with industry changes and share updates internally.
- Maintain accurate internal system records for queries and contracts.
- Support the Utilities Team Manager with ad-hoc projects and tasks.
Skills:
- Strong customer service mindset with analytical and problem-solving skills.
- Excellent organisation, prioritisation, and attention to detail.
- Assertive, self-motivated, and naturally curious.
- Confident communicator, both written and verbal.
- Proficiency in Excel.
- Ability to adapt, improve processes, and work to deadlines.
- Determination to challenge inaccurate information from suppliers when needed.
Preferred, but not essential:
- Knowledge of the UK energy market.
- Previous experience in utility customer service.
Benefits:
- Pension scheme
- Employee discounts and savings
- Private health insurance
- Relaxed dress code
- Day off on your birthday
- Investors in People accredited
Thank you for your interest in this vacancy, which is being advertised by TalentHQ Ltd, acting as an Employment Agency. Your application will be considered alongside others, and we will contact you within 5 days if you are shortlisted. Due to the high volume of applications we receive, we regret that we are unable to respond to each applicant individually. By applying for this role, you accept our Privacy Policy which you can find on our website.
Utility Service Advisor in Welwyn Garden City employer: TalentHQ Recruitment Careers
Join a leading provider in the UK energy sector as a Utility Service Advisor in Welwyn Garden City, where you will thrive in a dynamic and supportive work environment. With a strong focus on employee growth, our client offers competitive benefits including a discretionary annual bonus, private health insurance, and a relaxed dress code, all while fostering a culture of excellence in customer service. This role not only allows you to make a meaningful impact by helping customers but also provides opportunities for professional development within a market-leading organisation that values its people.
Contact Details:
TalentHQ Recruitment Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Utility Service Advisor in Welwyn Garden City
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at TalentHQ Recruitment Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like TalentHQ Recruitment Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Utility Service Advisor in Welwyn Garden City
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to TalentHQ Recruitment Careers:Your cover letter is your chance to shine! Tell us why you want to work at TalentHQ Recruitment Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at TalentHQ Recruitment Careers!
How to prepare for a job interview at TalentHQ Recruitment Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
