Job Title: Utility Service Advisor
Location: Welwyn Garden City, Herts
Salary: £26,000 per annum + £2,000 discretionary annual bonus (paid quarterly) after first 12 months
Contract: Permanent, Full-time / Monday-Friday, 37 hours per week / Some flexibility / Part-remote
Job Role
A confident, detail‑driven and customer‑focused Utility Service Advisor to join a successful Utilities Team. You will be the go‑to expert for resolving utility queries, coordinating tenancy changes, and ensuring members receive the best service possible.
Responsibilities
- Manage and resolve utility customer service queries within agreed timescales.
- Tackle queries of varying complexity with professionalism and persistence.
- Coordinate tenancy changes and update supplier records.
- Build strong relationships with utility suppliers and internal teams.
- Confirm contract information with suppliers and validate invoices.
- Issue contract terminations and resolve any supplier objections.
- Keep up‑to‑date with industry changes and share updates internally.
- Maintain accurate internal system records for queries and contracts.
- Support the Utilities Team Manager with ad‑hoc projects and tasks.
Skills & Qualifications
- Strong customer service mindset with analytical and problem‑solving skills.
- Excellent organisation, prioritisation and attention to detail.
- Assertive, self‑motivated and naturally curious.
- Confident communicator, both written and verbal.
- Proficiency in Excel.
- Ability to adapt, improve processes and work to deadlines.
- Determination to challenge inaccurate information from suppliers when needed.
Preferred Background
- Knowledge of the UK energy market.
- Previous experience in utility customer service.
Benefits
- Pension scheme
- Employee discounts and savings
- Private health insurance
- Relaxed dress code
- Day off on your birthday
- Investors in People accredited
Utility Service Advisor employer: TalentHQ Ltd
At TalentHQ Ltd., we pride ourselves on being an excellent employer, offering a supportive work culture that values flexibility and employee growth. Our team in Welwyn Garden City enjoys a collaborative environment where proactive problem-solving is encouraged, alongside opportunities for professional development in the dynamic UK energy market. With part-remote options and a focus on delivering exceptional customer service, we ensure our employees find meaningful and rewarding careers with us.
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Utility Service Advisor role. Highlight your customer service experience and any problem-solving skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering excellent customer service and your interest in the energy sector. Let us know why you're excited about this opportunity with us.
Showcase Relevant Experience:When filling out your application, be sure to showcase any relevant experience you've had in fast-paced environments. We love candidates who can demonstrate their ability to thrive under pressure and keep customers happy!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
