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For Companies At a Glance
- Tasks: Manage strategic client relationships and drive long-term value through tailored software solutions.
- Company: Dynamic tech company focused on innovative software and IT services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: Proven experience in account management and strong communication skills.
- Other info: Join a collaborative team with exciting projects and career advancement opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Senior Account Manager to own and grow strategic client relationships across our clients software and IT services portfolio. This role is focused on bringing clients on successfully, understanding their business, shaping solutions, and driving long-term value, rather than transactional selling. You’ll act as the primary commercial and strategic contact for key accounts, working closely with delivery, product, and technical teams to ensure solutions are aligned to client outcomes and expansion opportunities are identified and realised. This role suits someone who is commercially sharp, technically confident, and comfortable operating as a trusted advisor at senior stakeholder level.
Key Responsibilities
- Client Onboarding & Relationship Ownership
- Lead the end-to-end onboarding of new accounts, ensuring a smooth transition from sales to delivery.
- Establish trusted relationships with senior client stakeholders (IT, digital, data, operations, and commercial leaders).
- Act as the single point of accountability for client satisfaction and commercial success.
- Strategic Account Management
- Develop and own account plans aligned to client business goals and long-term technology roadmaps.
- Understand client challenges and proactively shape software and IT solutions that deliver measurable value.
- Identify opportunities for account growth (upsell, cross-sell, expansion of services and platforms).
- Drive regular strategic reviews, focusing on outcomes, ROI, and future opportunities.
- Commercial & Contract Management
- Own commercial performance across accounts, including renewals, contract extensions, and pricing discussions.
- Work with internal teams to scope, price, and propose new solutions.
- Ensure contractual commitments, SLAs, and commercial terms are met.
- Internal Collaboration
- Work closely with delivery, engineering, product, and solution teams to ensure client needs are understood and met.
- Translate client objectives into clear briefs for technical and delivery teams.
- Champion the client internally while balancing delivery realities and commercial objectives.
- Governance & Risk
- Monitor account health, delivery risks, and dependencies.
- Escalate issues early and manage them through to resolution.
- Ensure services are delivered in line with security, compliance, and governance standards.
What We’re Looking For
- Experience
- Proven experience as a Senior Account Manager / Strategic Account Manager in software, SaaS, IT services, or technology consulting.
- Track record of managing complex, multi-stakeholder enterprise accounts.
- Experience working alongside technical and delivery teams on solution-led engagements.
- Skills & Capabilities
- Strong commercial acumen with the ability to balance client value and business growth.
- Comfortable discussing software platforms, IT services, data, cloud, or integration concepts.
- Excellent stakeholder management and communication skills.
- Strategic mindset with the ability to spot and shape opportunities.
- Confident running senior-level meetings, reviews, and workshops.
- Personal Attributes
- Consultative and client-centric.
- Proactive, organised, and accountable.
- Credible with both technical and non-technical audiences.
- Calm under pressure and comfortable managing ambiguity.
- Nice to Have
- Experience in enterprise SaaS, data platforms, AI, cloud, or digital transformation.
- Background in a consultancy or professional services environment.
- Familiarity with onboarding complex technical solutions.
Senior Account Manager in Southampton employer: TalentHawk
Contact Detail:
TalentHawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their software and IT services portfolio inside out. This will help you speak their language and show that you’re genuinely interested in how you can add value to their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around client onboarding and strategic account management. Highlight your successes in managing complex accounts and how you’ve driven growth in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and are keen to contribute to our success.
We think you need these skills to ace Senior Account Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience with strategic client relationships and any relevant software or IT services you've worked with. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed complex accounts and driven long-term value for clients.
Showcase Your Commercial Acumen: In your application, don’t forget to highlight your commercial skills. We’re looking for someone who can balance client needs with business growth, so share any experiences where you've identified growth opportunities or improved account performance.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at TalentHawk
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the company’s key clients and their industries. Familiarise yourself with their challenges and how the company’s software and IT services can address these. This will help you demonstrate your ability to act as a trusted advisor.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed account plans that align with client business goals. Be ready to discuss specific instances where you've identified growth opportunities or shaped solutions that delivered measurable value. This will highlight your strategic mindset.
✨Communicate Like a Pro
Practice articulating complex technical concepts in a way that’s easy for non-technical stakeholders to understand. Use clear, concise language and be prepared to discuss how you’ve successfully managed relationships with senior client stakeholders in the past.
✨Demonstrate Your Collaborative Spirit
Be ready to talk about how you’ve worked closely with delivery, engineering, and product teams to ensure client needs are met. Highlight your experience in translating client objectives into actionable briefs, showcasing your ability to champion the client while balancing internal realities.
