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- Tasks: Lead the service transition for cyber services projects from start to finish.
- Company: Join a dynamic IT services company focused on seamless service delivery.
- Benefits: Enjoy hybrid work options and potential for contract extension.
- Why this job: Be part of impactful projects that enhance service adoption and governance.
- Qualifications: Experience in service transition roles is essential; strong coordination skills are a must.
- Other info: This is a mid-senior level position with a 6-month contract.
The predicted salary is between 48000 - 72000 £ per year.
Overview
Summary: This role leads the end-to-end service transition for cyber services projects, managing activities from project initiation through to handover across multiple service partners. The work ensures seamless adoption, well-documented processes, and clear performance measures. We are seeking a dynamic Service Transition Lead who has been in similar roles.
Key Responsibilities
- Own the service transition lifecycle from project kick-off through to operational handover.
- Define and document processes, SLAs, KPIs, and reporting standards to ensure smooth service adoption.
- Coordinate with multiple partners and stakeholders to align transition plans.
- Embed service readiness, compliance, and governance ahead of go-live.
- Provide oversight to guarantee service continuity throughout transition phases.
Contract
- 6 months (with opportunity for longevity)
Location
- Hybrid, Portsmouth
Seniority level
- Mid-Senior level
Employment type
- Contract
Job function
- Information Technology
Industries
- IT Services and IT Consulting and Utilities
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Service Transition Lead employer: TalentHawk
Contact Detail:
TalentHawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Transition Lead
✨Tip Number 1
Familiarise yourself with the specific cyber services projects that StudySmarter is involved in. Understanding our current initiatives will help you demonstrate your knowledge and enthusiasm during discussions.
✨Tip Number 2
Network with professionals in the IT services and consulting industry, especially those who have experience in service transition roles. Engaging with them can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing service transitions. Be ready to share specific examples of how you've defined processes, SLAs, and KPIs, as this will showcase your capability for the role.
✨Tip Number 4
Stay updated on the latest trends and technologies in IT service management. Being knowledgeable about current tools and methodologies will position you as a forward-thinking candidate who can contribute to our team's success.
We think you need these skills to ace Service Transition Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service transition and project management. Use specific examples that demonstrate your ability to lead end-to-end transitions and manage multiple stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Clearly outline how your previous experiences align with the key responsibilities mentioned in the job description, particularly in defining processes and ensuring service readiness.
Highlight Key Skills: Emphasise skills that are crucial for the role, such as leadership, communication, and analytical abilities. Mention any experience you have with SLAs, KPIs, and governance frameworks, as these are important for the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Service Transition Lead.
How to prepare for a job interview at TalentHawk
✨Understand the Service Transition Lifecycle
Make sure you can clearly articulate your understanding of the service transition lifecycle. Be prepared to discuss your previous experiences managing transitions from project kick-off to operational handover, highlighting any challenges you faced and how you overcame them.
✨Showcase Your Documentation Skills
Since defining and documenting processes, SLAs, and KPIs is crucial for this role, come prepared with examples of documentation you've created in past roles. Discuss how these documents contributed to successful service adoption and performance measurement.
✨Demonstrate Stakeholder Coordination
This position requires coordination with multiple partners and stakeholders. Be ready to share specific instances where you successfully aligned transition plans with various teams, showcasing your communication and negotiation skills.
✨Emphasise Compliance and Governance
Highlight your experience with embedding service readiness, compliance, and governance in previous projects. Prepare to discuss how you ensured service continuity during transition phases and any frameworks or methodologies you used to achieve this.
