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For Companies At a Glance
- Tasks: Own and grow strategic client relationships in software and IT services.
- Company: Dynamic tech company focused on innovative solutions and client success.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on client success.
- Qualifications: Proven experience in account management and strong commercial acumen.
- Other info: Collaborative environment with opportunities to work on cutting-edge technology.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Senior Account Manager to own and grow strategic client relationships across our clients software and IT services portfolio. This role is focused on bringing clients on successfully, understanding their business, shaping solutions, and driving long-term value, rather than transactional selling. You’ll act as the primary commercial and strategic contact for key accounts, working closely with delivery, product, and technical teams to ensure solutions are aligned to client outcomes and expansion opportunities are identified and realised. This role suits someone who is commercially sharp, technically confident, and comfortable operating as a trusted advisor at senior stakeholder level.
Key Responsibilities
- Client Onboarding & Relationship Ownership
- Lead the end-to-end onboarding of new accounts, ensuring a smooth transition from sales to delivery.
- Establish trusted relationships with senior client stakeholders (IT, digital, data, operations, and commercial leaders).
- Act as the single point of accountability for client satisfaction and commercial success.
- Strategic Account Management
- Develop and own account plans aligned to client business goals and long-term technology roadmaps.
- Understand client challenges and proactively shape software and IT solutions that deliver measurable value.
- Identify opportunities for account growth (upsell, cross-sell, expansion of services and platforms).
- Drive regular strategic reviews, focusing on outcomes, ROI, and future opportunities.
- Commercial & Contract Management
- Own commercial performance across accounts, including renewals, contract extensions, and pricing discussions.
- Work with internal teams to scope, price, and propose new solutions.
- Ensure contractual commitments, SLAs, and commercial terms are met.
- Internal Collaboration
- Work closely with delivery, engineering, product, and solution teams to ensure client needs are understood and met.
- Translate client objectives into clear briefs for technical and delivery teams.
- Champion the client internally while balancing delivery realities and commercial objectives.
- Governance & Risk
- Monitor account health, delivery risks, and dependencies.
- Escalate issues early and manage them through to resolution.
- Ensure services are delivered in line with security, compliance, and governance standards.
What We’re Looking For
- Experience
- Proven experience as a Senior Account Manager / Strategic Account Manager in software, SaaS, IT services, or technology consulting.
- Track record of managing complex, multi-stakeholder enterprise accounts.
- Experience working alongside technical and delivery teams on solution-led engagements.
- Skills & Capabilities
- Strong commercial acumen with the ability to balance client value and business growth.
- Comfortable discussing software platforms, IT services, data, cloud, or integration concepts.
- Excellent stakeholder management and communication skills.
- Strategic mindset with the ability to spot and shape opportunities.
- Confident running senior-level meetings, reviews, and workshops.
- Personal Attributes
- Consultative and client-centric.
- Proactive, organised, and accountable.
- Credible with both technical and non-technical audiences.
- Calm under pressure and comfortable managing ambiguity.
- Nice to Have
- Experience in enterprise SaaS, data platforms, AI, cloud, or digital transformation.
- Background in a consultancy or professional services environment.
- Familiarity with onboarding complex technical solutions.
Senior Account Manager in Portsmouth employer: TalentHawk
Contact Detail:
TalentHawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Portsmouth
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their software and IT services portfolio inside out. This will help you speak their language and show that you’re genuinely interested in helping them grow.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Focus on your ability to manage complex accounts and drive value for clients. Remember, it’s all about showcasing your strategic mindset and commercial acumen.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Senior Account Manager role!
We think you need these skills to ace Senior Account Manager in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior Account Manager role. Highlight your experience in managing strategic client relationships and any relevant software or IT services background. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully onboarded clients and driven long-term value in previous positions.
Showcase Your Commercial Acumen: In your application, don’t forget to highlight your commercial skills. We’re looking for someone who can balance client needs with business growth, so share any experiences where you’ve identified growth opportunities or managed complex accounts.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join us at StudySmarter!
How to prepare for a job interview at TalentHawk
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the company’s key clients and their specific needs. Familiarise yourself with their software and IT services portfolio, and think about how you can bring value to these clients. This will show that you're not just a candidate, but someone who genuinely cares about their business.
✨Showcase Your Strategic Mindset
Prepare examples of how you've successfully managed complex accounts in the past. Highlight your ability to identify growth opportunities and shape solutions that align with client goals. This will demonstrate your strategic thinking and how you can contribute to their long-term success.
✨Communicate Like a Pro
Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. Be ready to explain how you’ve collaborated with delivery and technical teams in previous roles. Strong communication skills are crucial for building trust with senior stakeholders.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenges. Prepare for scenarios where you might need to manage client expectations or resolve conflicts. Showing that you can stay calm under pressure and navigate ambiguity will set you apart.
