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For Companies At a Glance
- Tasks: Manage strategic client relationships and drive long-term value through tailored software solutions.
- Company: Dynamic tech company focused on innovative software and IT services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact in the tech industry.
- Qualifications: Proven experience in account management and strong communication skills.
- Other info: Join a collaborative team with exciting projects and career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Senior Account Manager to own and grow strategic client relationships across our clients software and IT services portfolio. This role is focused on bringing clients on successfully, understanding their business, shaping solutions, and driving long-term value, rather than transactional selling. You’ll act as the primary commercial and strategic contact for key accounts, working closely with delivery, product, and technical teams to ensure solutions are aligned to client outcomes and expansion opportunities are identified and realised. This role suits someone who is commercially sharp, technically confident, and comfortable operating as a trusted advisor at senior stakeholder level.
Key Responsibilities
- Client Onboarding & Relationship Ownership
- Lead the end-to-end onboarding of new accounts, ensuring a smooth transition from sales to delivery.
- Establish trusted relationships with senior client stakeholders (IT, digital, data, operations, and commercial leaders).
- Act as the single point of accountability for client satisfaction and commercial success.
- Strategic Account Management
- Develop and own account plans aligned to client business goals and long-term technology roadmaps.
- Understand client challenges and proactively shape software and IT solutions that deliver measurable value.
- Identify opportunities for account growth (upsell, cross-sell, expansion of services and platforms).
- Drive regular strategic reviews, focusing on outcomes, ROI, and future opportunities.
- Commercial & Contract Management
- Own commercial performance across accounts, including renewals, contract extensions, and pricing discussions.
- Work with internal teams to scope, price, and propose new solutions.
- Ensure contractual commitments, SLAs, and commercial terms are met.
- Internal Collaboration
- Work closely with delivery, engineering, product, and solution teams to ensure client needs are understood and met.
- Translate client objectives into clear briefs for technical and delivery teams.
- Champion the client internally while balancing delivery realities and commercial objectives.
- Governance & Risk
- Monitor account health, delivery risks, and dependencies.
- Escalate issues early and manage them through to resolution.
- Ensure services are delivered in line with security, compliance, and governance standards.
What We’re Looking For
- Experience
- Proven experience as a Senior Account Manager / Strategic Account Manager in software, SaaS, IT services, or technology consulting.
- Track record of managing complex, multi-stakeholder enterprise accounts.
- Experience working alongside technical and delivery teams on solution-led engagements.
- Skills & Capabilities
- Strong commercial acumen with the ability to balance client value and business growth.
- Comfortable discussing software platforms, IT services, data, cloud, or integration concepts.
- Excellent stakeholder management and communication skills.
- Strategic mindset with the ability to spot and shape opportunities.
- Confident running senior-level meetings, reviews, and workshops.
- Personal Attributes
- Consultative and client-centric.
- Proactive, organised, and accountable.
- Credible with both technical and non-technical audiences.
- Calm under pressure and comfortable managing ambiguity.
- Nice to Have
- Experience in enterprise SaaS, data platforms, AI, cloud, or digital transformation.
- Background in a consultancy or professional services environment.
- Familiarity with onboarding complex technical solutions.
Senior Account Manager in Luton employer: TalentHawk
Contact Detail:
TalentHawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Luton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by doing your homework. Research the company, understand their products, and think about how you can add value as a Senior Account Manager. Tailor your answers to show you’re not just another candidate, but the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or mentors to get comfortable discussing your experience and skills. Focus on showcasing your commercial acumen and ability to manage complex accounts – that’s what will set you apart!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining us. Plus, it gives you a chance to stand out right from the start!
We think you need these skills to ace Senior Account Manager in Luton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience with strategic client relationships and any relevant software or IT services you've worked with. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed complex accounts and driven growth in previous positions. We love a good story!
Showcase Your Commercial Acumen: In your application, don’t forget to highlight your commercial skills. Talk about how you've balanced client needs with business growth in past roles. We’re looking for someone who can think strategically and spot opportunities for expansion.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at TalentHawk
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the company’s key clients and their industries. Familiarise yourself with their challenges and how the company’s software and IT services can address these. This will help you demonstrate your ability to act as a trusted advisor during the interview.
✨Showcase Your Strategic Mindset
Prepare examples of how you've successfully managed complex accounts in the past. Highlight your strategic approach to account management, focusing on how you’ve identified growth opportunities and shaped solutions that deliver measurable value. This will show that you’re not just about transactional selling but about long-term client success.
✨Communicate Like a Pro
Practice articulating your thoughts clearly and confidently. Since this role involves running senior-level meetings and workshops, being able to communicate effectively with both technical and non-technical stakeholders is crucial. Use role-play scenarios to refine your communication skills before the big day.
✨Prepare for Technical Discussions
Brush up on your knowledge of software platforms, IT services, and cloud concepts. Be ready to discuss how these elements can be integrated into client solutions. Showing that you’re technically confident will reassure the interviewers that you can collaborate effectively with delivery and engineering teams.
