At a Glance
- Tasks: Stabilise frontline operations and optimise service post-D365 rollout.
- Company: Join TalentHawk, a dynamic team focused on operational excellence.
- Benefits: 4-month contract with potential extension and hands-on experience.
- Other info: Opportunity to work in a fast-paced environment with growth potential.
- Why this job: Be the crucial link between tech and customer service, making a real impact.
- Qualifications: Experience in high-volume customer service and D365 expertise required.
The predicted salary is between 40000 - 50000 £ per year.
TalentHawk is seeking a CSC Operations Project Manager for a 4-month contract in Leicester, with the potential to extend. This role focuses on stabilizing frontline operations following a Microsoft Dynamics 365 rollout, ensuring service recovery and optimization.
The ideal candidate will have proven experience in high-volume customer service environments and expertise in Dynamics 365 customer service functionality. You will engage with tech and ops teams to diagnose issues and streamline processes, posing a vital link between customer operations and technology.
Ops Project Manager (D365) — Frontline Recovery Lead in Leicester employer: TalentHawk
At TalentHawk, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As an Ops Project Manager in Leicester, you will benefit from a collaborative environment that prioritises professional growth and offers opportunities for skill enhancement, particularly in cutting-edge technologies like Microsoft Dynamics 365. Join us to make a meaningful impact while enjoying the support of a dedicated team committed to service excellence and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Ops Project Manager (D365) — Frontline Recovery Lead in Leicester
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like TalentHawk.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like TalentHawk. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Ops Project Manager (D365) — Frontline Recovery Lead in Leicester
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to TalentHawk.
How to prepare for a job interview at TalentHawk
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in TalentHawk's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services TalentHawk offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
