At a Glance
- Tasks: Lead the design and implementation of intelligent automation in IT service processes.
- Company: Join a forward-thinking company focused on innovative IT solutions.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with strong focus on continuous improvement and career advancement.
- Why this job: Make a real impact by optimising IT services with cutting-edge automation technologies.
- Qualifications: 4-8 years in IT Service Management with Power Platform experience.
The predicted salary is between 48000 - 72000 £ per year.
Role Summary
Lead the design, build, and scale of intelligent automation across core IT service processes. This role delivers AI-driven and workflow-based solutions that optimise Incident, Change, Problem, Request, and Knowledge management. Working across Service Operations, Compliance, Infrastructure, and external partners, the position ensures automation is secure, governed, audit-ready, and delivers measurable gains in efficiency, quality, and risk control. Ownership spans the Microsoft Power Platform ecosystem and connected enterprise data sources, with accountability for sustainable, enterprise-grade governance.
Key Responsibilities
- Automation Design & Delivery
- Architect and implement end-to-end automation using Power Automate (cloud & desktop) and AI Builder.
- Develop scalable, reusable assets (templates, connectors, governance policies).
- Manage Dev/Test/Prod environments, ALM pipelines, version control, and release strategy.
- Embed auditability, exception handling, fallback controls, and compliance alignment (financial and internal governance standards).
- Drive continuous improvement: maintain backlog, prioritise enhancements, and evolve the automation roadmap.
- IT Service Process Integration
- Integrate automation across Incident, Change, Problem, Request, Configuration, and Knowledge workflows.
- Embed operational controls (e.g., change approvals, escalation triggers, risk checkpoints).
- Define ownership models (RACI) and align with Service Integration and Operations stakeholders.
- Ensure automation supports service quality, resilience, and operational transparency.
- Data & AI Enablement
- Design intelligent workflows and AI prompts to process, classify, predict, and validate service data.
- Evaluate and monitor AI model performance (accuracy, precision/recall, drift).
- Establish human-in-the-loop validation mechanisms for risk-sensitive decisions.
- Maintain feedback loops to improve model reliability and governance compliance.
- Stakeholder & Governance Leadership
- Partner with Infrastructure teams, Service Management, Compliance, Vendor Management, and platform owners.
- Facilitate discovery workshops, demos, and adoption sessions.
- Define KPIs and value metrics (cycle time, quality improvement, compliance adherence).
- Produce governance playbooks, SOPs, and training materials to enable scale.
Required Skills
- Technical Expertise
- Microsoft Power Platform: Power Automate (cloud/desktop), AI Builder (forms processing, prediction, classification), Power Apps (Canvas & Model-driven), Dataverse.
- M365 Integration: Outlook, SharePoint, Teams, Planner, OneDrive; working knowledge of Graph API.
- ALM & DevOps: Solution packaging, environment strategy, CI/CD pipelines (Azure DevOps/GitHub), automated testing, monitoring.
- Scripting or development capability (desirable): PowerShell, JavaScript, C#, Python.
- Process & Leadership Capability
- Strong grounding in ITIL v4 practices (Incident, Request, Change Enablement, Problem, Knowledge, Continual Improvement).
- Process optimisation (value stream mapping, KPI design, bottleneck analysis).
- Cross-functional stakeholder engagement across operations, compliance, and vendors.
- Documentation and enablement: runbooks, SOPs, governance frameworks, user training.
Experience Profile
- 4–8+ years in IT Service Management or IT Operations with hands-on Power Platform delivery.
- Experience integrating enterprise service platforms with M365 ecosystems.
- Demonstrated success embedding automation into ITIL workflows (approvals, escalations, risk controls).
- Background working within regulated or audit-driven environments (e.g., financial compliance, ISO standards).
IT Service Automation Lead in Larbert employer: TalentHawk
As an IT Service Automation Lead, you will thrive in a dynamic and innovative environment that prioritises employee growth and collaboration. Our company fosters a culture of continuous improvement, offering extensive training and development opportunities while ensuring a supportive atmosphere where your contributions are valued. Located in a vibrant area, we provide competitive benefits and a commitment to work-life balance, making us an exceptional employer for those seeking meaningful and rewarding careers in technology.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Automation Lead in Larbert
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your expertise with Microsoft Power Platform and automation. This gives potential employers a tangible look at what you can do.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT service management and automation. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Automation Lead in Larbert
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of IT Service Automation Lead. Highlight your experience with Microsoft Power Platform and any relevant automation projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about automation and how you can contribute to our team. Be sure to mention specific examples of your past successes in IT service management.
Showcase Your Technical Skills:Don’t hold back on your technical expertise! Detail your experience with Power Automate, AI Builder, and any scripting languages you know. We love seeing candidates who can demonstrate their hands-on skills in real-world scenarios.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at TalentHawk
✨Know Your Power Platform Inside Out
Make sure you’re well-versed in the Microsoft Power Platform, especially Power Automate and AI Builder. Be ready to discuss specific projects where you've implemented automation solutions, and how they improved efficiency or compliance.
✨Showcase Your ITIL Knowledge
Brush up on ITIL v4 practices, particularly around Incident, Change, and Problem Management. Prepare examples of how you've applied these principles in past roles, especially in relation to automation and process optimisation.
✨Prepare for Technical Questions
Expect technical questions about ALM, DevOps, and scripting languages like PowerShell or Python. Practise explaining your experience with CI/CD pipelines and how you've managed environments in previous projects.
✨Engage with Stakeholders
Demonstrate your ability to work cross-functionally by preparing examples of how you've engaged with various stakeholders. Think about how you’ve facilitated workshops or training sessions, and be ready to discuss the impact of your collaboration.
