IT Support Technician

Overview

As part of our clients continued growth and investment in technology, they\’re expanding our IT Support function. We’re looking for a proactive and knowledgeable IT Support Technician to join our clients team and help maintain reliable, secure, and efficient IT operations across the business.

You’ll be the first point of contact for technical issues, supporting end users, managing hardware and software assets, and ensuring smooth day-to-day operations across multiple systems. This role offers the opportunity to contribute to business-wide IT improvements while supporting an expanding technology landscape.

Key Responsibilities

• Deliver responsive and professional helpdesk support to internal users across all company systems, hardware, and software.
• Log, track, and resolve incidents and service requests, escalating complex issues to senior team members or external providers when required.
• Administer and maintain company-issued mobile devices, including ordering new hardware, managing contracts, accessories, and device upgrades.
• Support network infrastructure by troubleshooting local connections, routers, Wi-Fi, and switches, escalating where necessary.
• Maintain up-to-date asset records for all IT equipment, ensuring correct user allocation, accurate tracking, and periodic audits.
• Assist in the rollout and configuration of new equipment and system upgrades within agreed timelines.
• Participate in small-scale IT projects or change initiatives led by the IT Support and Implementation Manager.
• Liaise with vendors and service partners to coordinate technical resolutions and service improvements.

Skills & Experience

• Proven background in IT support or a related technical role.
• A-Level or equivalent qualification in ICT (degree in an IT-related discipline preferred but not mandatory).
• ITIL Foundation certification or knowledge of service management principles.
• Full UK driving licence (maximum of 6 points) and willingness to travel to different company sites.
• Strong working knowledge of Microsoft Windows environments and Microsoft 365 applications.
• Understanding of basic network technologies including LAN, WAN, and wireless configurations.
• Awareness of cybersecurity standards and endpoint protection tools.
• Detail-oriented, self-motivated, and capable of managing multiple priorities in a fast-paced setting.
• Excellent communication and problem-solving skills with a focus on customer service.

What Our Client Offer

• Competitive salary and performance-related bonus scheme
• Pension scheme with contributions based on total earnings
• Medicash plan with 24/7 online GP access and discounted fitness options
• 25 days holiday plus bank holidays, with extra leave for long service
• Life assurance at 3x annual salary
• Ongoing training and professional development support
• Employee Assistance Programme and mental health first aiders
• Retail and leisure discount scheme
• Employee referral rewards