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- Tasks: Lead IT service assurance for utilities, ensuring top-notch service delivery and support.
- Company: Join a dynamic team focused on enhancing IT services in the utilities sector.
- Benefits: Enjoy competitive salary, opportunities for remote work, and a collaborative culture.
- Why this job: Be part of a mission-driven team that values innovation and continuous improvement.
- Qualifications: 5+ years in IT management, SCADA experience, and strong customer service skills required.
- Other info: Participate in 24/7 incident coverage and engage with major stakeholders.
The predicted salary is between 48000 - 72000 £ per year.
Purpose of the Role: Ensure IT services are effectively delivered and maintained for specific business areas, including regional offices and depots. Handle service support and escalations to meet business needs and act as the IT service representative.
Key Responsibilities:
- Build and maintain business relationships, managing escalations and issues.
- Support significant IT changes, ensuring full testing before production.
- Champion continuous improvement of IT services.
- Manage service escalations and communication of service events.
- Participate in 24/7 coverage for high priority incidents.
- Collaborate with the Major Incident Team and IT Service Assurance Lead.
- Work with SaaS suppliers to meet SLA requirements and review services.
- Review and manage vulnerability reports and knowledge articles.
Key Accountabilities:
- Ensure high-quality, efficient IT services.
- Assist in service resolution to meet service level targets.
- Meet regularly with stakeholders and suppliers to monitor service levels.
- Drive continuous service improvement aligned with business needs.
Stakeholder & People Management:
- Participate in major incidents and problem management.
- Monitor key performance indicators and customer satisfaction.
- Develop strong relationships with business colleagues and service providers.
Reporting and Quality Assurance:
- Monitor performance indicators and address under-performance.
- Agree on priorities and actions with key managers and service providers.
Audit and Compliance:
- Manage IT services in line with business goals.
- Identify opportunities for efficiency and innovation with technology suppliers.
Key Skills:
- Extensive IT management experience.
- Gas Experience
- SCADA Experience
- Experience delivering IT services in multi-sourced environments.
- At least 5 years of senior-level customer service experience.
- Strong interpersonal, leadership, and stakeholder relationship skills.
- Excellent communication, translating IT issues into business terms.
- ITIL Foundation Level certification preferred.
- Strategic thinking with actionable delivery.
- Ability to travel to main office locations as needed.
Behaviours:
- Strategic, detail-oriented, and customer-focused.
- Collaborative, assertive, and driven.
- Strong decision-making and influencing skills.
IT Service Assurance Lead - SCADA employer: TalentHawk
Contact Detail:
TalentHawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Assurance Lead - SCADA
✨Tip Number 1
Network with professionals in the utilities and IT service sectors. Attend industry events or webinars where you can meet people who work in similar roles. Building these connections can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 2
Familiarise yourself with SCADA systems and their applications in the utilities sector. Understanding the specific technologies and challenges faced in this area will help you speak confidently about your experience and how it aligns with the role.
✨Tip Number 3
Prepare to discuss your experience with service level agreements (SLAs) and how you've managed relationships with suppliers. Be ready to share examples of how you've successfully handled escalations and improved service delivery in previous roles.
✨Tip Number 4
Showcase your strategic thinking skills by preparing examples of how you've driven continuous improvement in IT services. Think about specific initiatives you've led that resulted in measurable benefits for the business, as this will demonstrate your value to potential employers.
We think you need these skills to ace IT Service Assurance Lead - SCADA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive IT management experience, particularly in SCADA and multi-sourced environments. Use specific examples that demonstrate your ability to deliver high-quality IT services and manage escalations.
Craft a Compelling Cover Letter: In your cover letter, emphasise your strategic thinking and customer-focused approach. Mention how your leadership skills and experience in stakeholder management align with the key responsibilities of the role.
Highlight Relevant Certifications: If you have an ITIL Foundation Level certification or any other relevant qualifications, make sure to include these prominently in your application. This shows your commitment to best practices in IT service management.
Showcase Continuous Improvement Initiatives: Provide examples of how you've driven continuous service improvement in previous roles. This could include specific projects or initiatives that resulted in enhanced service delivery or efficiency.
How to prepare for a job interview at TalentHawk
✨Showcase Your IT Management Experience
Make sure to highlight your extensive IT management experience during the interview. Be prepared to discuss specific examples where you've successfully delivered IT services, particularly in multi-sourced environments, as this is crucial for the role.
✨Demonstrate Your Stakeholder Management Skills
Since building and maintaining business relationships is key, come ready with examples of how you've managed escalations and issues in the past. Discuss how you’ve collaborated with stakeholders and service providers to ensure high-quality service delivery.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills, especially regarding major incidents and service escalations. Think through past experiences where you had to make quick decisions and how you communicated those effectively.
✨Emphasise Continuous Improvement
Be ready to talk about how you've championed continuous improvement in IT services. Share specific initiatives you've led or contributed to that resulted in enhanced service delivery or efficiency, aligning with business needs.
