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For Companies At a Glance
- Tasks: Provide IT support, develop tech solutions, and troubleshoot software issues.
- Company: Join a dynamic team focused on innovative technology solutions in Crawley.
- Benefits: Earn £200 per day with opportunities for remote work and professional growth.
- Why this job: Make a real impact in a fast-paced environment while enhancing your tech skills.
- Qualifications: Experience in ERP systems, Microsoft SQL, and Oracle databases is essential.
- Other info: Contract role inside IR35, reporting directly to the IT Manager.
The predicted salary is between 36000 - 60000 £ per year.
Are you a tech-savvy problem-solver with a passion for providing exceptional IT support? Do you thrive in a dynamic environment where your skills can directly impact our operations? If so, we want to hear from you!
As an IT Support Specialist, you will be a crucial member of our team, providing robust operational support and helping to develop and implement technology solutions across our business. Your focus will be on system support, ERP environments, and contributing to software development initiatives using a variety of technologies. Working within our European Operations, you will deliver fast and effective technical assistance on computer systems, answering queries, and guiding our internal customers to resolve their IT challenges.
What you'll be doing:
- Continuously contribute to the development of high-quality technological products and solutions.
- Provide comprehensive application support across a diverse technology landscape.
- Leverage your knowledge and experience within an ERP (Enterprise Resource Planning) environment to ensure smooth operations.
- Utilize your expertise with Microsoft SQL and Oracle databases to support our systems.
- Apply your problem-solving skills to provide a range of effective software solutions.
- Actively participate in improvement initiatives and contribute to global projects.
- Deliver timely and effective technical support to users, including thorough troubleshooting, accurate diagnosis, and efficient resolution of software-related issues.
- Collaborate with internal teams to identify and resolve recurring software issues, proactively suggesting improvements to software usage and support processes.
- Work closely with IT security teams to ensure all software applications adhere to stringent security protocols and requirements.
- Report directly to the IT Manager.
What you'll bring:
- Proven experience in developing technology solutions for large and complex business change programs, with a strong focus on system and application support.
- Solid knowledge and hands-on experience within an ERP (Enterprise Resource Planning) environment.
- Demonstrable experience working with Microsoft SQL and Oracle databases.
- A strong aptitude for finding solutions and providing a range of effective software support.
- Knowledge and experience with SAP S/4HANA is preferred.
- Excellent technical knowledge and the ability to understand and diagnose technical issues effectively.
- Exceptional communication skills, with the ability to clearly explain technical solutions to non-technical users.
- A proactive and solution-oriented mindset with a strong focus on customer satisfaction.
- The ability to work independently and as part of a collaborative team.
Information Technology Support Specialist employer: TalentHawk
Contact Detail:
TalentHawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist
✨Tip Number 1
Familiarise yourself with ERP systems, especially SAP S/4HANA, as this is a preferred skill for the role. Understanding how these systems operate will not only help you in interviews but also demonstrate your commitment to the position.
✨Tip Number 2
Brush up on your Microsoft SQL and Oracle database skills. Being able to discuss specific scenarios where you've used these technologies to solve problems can set you apart from other candidates.
✨Tip Number 3
Prepare to showcase your problem-solving abilities by thinking of examples where you've successfully resolved technical issues. Be ready to explain your thought process and the impact of your solutions on the team or organisation.
✨Tip Number 4
Highlight your communication skills during discussions. Since you'll be explaining technical solutions to non-technical users, demonstrating your ability to simplify complex concepts will be crucial in making a positive impression.
We think you need these skills to ace Information Technology Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with ERP systems and databases like Microsoft SQL and Oracle. Use specific examples to demonstrate your problem-solving skills and technical knowledge.
Craft a Compelling Cover Letter: In your cover letter, express your passion for IT support and how your skills align with the job requirements. Mention your experience with software solutions and your ability to communicate technical information to non-technical users.
Showcase Relevant Skills: Emphasise your hands-on experience with ERP environments and any familiarity with SAP S/4HANA. Highlight your troubleshooting abilities and your proactive approach to improving software usage and support processes.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at TalentHawk
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft SQL, Oracle databases, and ERP systems. Highlight specific examples of how you've used these technologies to solve problems or improve processes in previous roles.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about challenging technical issues you've faced. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical skills and how you approach troubleshooting.
✨Communicate Clearly
Since you'll be explaining technical solutions to non-technical users, practice simplifying complex concepts. During the interview, focus on clear and concise communication to demonstrate your ability to bridge the gap between tech and users.
✨Emphasise Team Collaboration
Highlight your experience working in teams, especially in collaborative environments. Share examples of how you've contributed to team projects or initiatives, as this role requires working closely with various internal teams.
