Role Summary Lead the design, build, and scale of intelligent automation across core IT service processes. This role delivers AI-driven and workflow-based solutions that optimise Incident, Change, Problem, Request, and Knowledge management. Working across Service Operations, Compliance, Infrastructure, and external partners, the position ensures automation is secure, governed, audit-ready, and delivers measurable gains in efficiency, quality, and risk control. Ownership spans the Microsoft Power Platform ecosystem and connected enterprise data sources, with accountability for sustainable, enterprise-grade governance. Key Responsibilities Automation Design working knowledge of Graph API. ALM
IT Service Automation Lead in Falkirk employer: TalentHawk
As a Copilot Trainer in London, you will join a forward-thinking organisation that prioritises employee development and innovation. With a strong emphasis on collaboration and continuous learning, the company offers a dynamic work culture where your expertise in Microsoft 365 Copilot will be valued and nurtured. Enjoy competitive daily rates and the opportunity to make a significant impact on colleagues' productivity while working in a vibrant city known for its diverse professional landscape.
