ERP Programme Director

Get AI-powered advice on this job and more exclusive features. We are seeking a Programme Director to lead a business-critical enterprise transformation programme , with a strong emphasis on Salesforce Field Service Lightning / Field Service Platform and Oracle Fusion ERP delivery. This is a high-profile, strategic role reporting directly to the CIO and Executive Board. You will be accountable for the end-to-end delivery of a complex, multi-year transformation across multiple geographies, affecting thousands of field personnel and core business operations. Key Context: The organisation is currently replacing ClickSoftware with Salesforce Field Service Lightning to support over engineers . This transformation will streamline real-time job instruction delivery , eliminate manual workflows, and increase field efficiency by leveraging the Salesforce mobile app and workflow automation. Key Responsibilities: Own the end-to-end delivery of the Salesforce CRM (with a strong FSL/FSP focus) and Oracle Fusion ERP implementation across multiple business units and regions. Lead workflow modernisation for field service operations — ensuring successful migration from Click to Salesforce FSL. Serve as the programme sponsor interface with C-Level executives — ensuring alignment, escalation, and governance at the highest level. Manage overall programme governance , reporting, budget ownership, vendor oversight (including SI partners), and internal resource strategy. Drive measurable business outcomes — spanning process design, data strategy, field adoption, change management, and business readiness . Lead cross-functional delivery teams and establish clear programme accountability and delivery milestones. Own risk, issue, change, and dependency management across a highly integrated technology environment. Promote best-practice delivery methodologies (Agile, SAFe, Waterfall, or Hybrid) as appropriate to project context. Navigate and influence complex stakeholder landscapes , from field operations through to boardroom. Required Experience: Proven track record of delivering Salesforce transformation programmes , including Field Service Lightning (FSL) / Field Service Platform (FSP) – essential . Experience replacing ClickSoftware or equivalent field service systems with modern Salesforce-based solutions. Deep knowledge of Salesforce ecosystem: FSL, Sales Cloud, Service Cloud, Marketing Cloud . Significant ERP implementation experience , ideally with Oracle Fusion (Finance, SCM, HCM); alternatives such as SAP, Workday, or Dynamics also considered. Strong understanding of CRM/ERP integration points , enterprise architecture, and data interdependencies. Delivery leadership in complex international environments (FTSE 250 / Fortune 500 preferred). Experience working with System Integrators and multi-vendor delivery models . Leadership