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For Companies At a Glance
- Tasks: Own and grow strategic client relationships in software and IT services.
- Company: Dynamic tech company focused on innovative solutions and client success.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be a trusted advisor and drive real impact for major clients.
- Qualifications: Proven experience in account management and strong commercial acumen.
- Other info: Collaborative environment with a focus on technology and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Senior Account Manager to own and grow strategic client relationships across our clients software and IT services portfolio. This role is focused on bringing clients on successfully, understanding their business, shaping solutions, and driving long-term value, rather than transactional selling. You’ll act as the primary commercial and strategic contact for key accounts, working closely with delivery, product, and technical teams to ensure solutions are aligned to client outcomes and expansion opportunities are identified and realised. This role suits someone who is commercially sharp, technically confident, and comfortable operating as a trusted advisor at senior stakeholder level.
Key Responsibilities
- Client Onboarding & Relationship Ownership
- Lead the end-to-end onboarding of new accounts, ensuring a smooth transition from sales to delivery.
- Establish trusted relationships with senior client stakeholders (IT, digital, data, operations, and commercial leaders).
- Act as the single point of accountability for client satisfaction and commercial success.
- Strategic Account Management
- Develop and own account plans aligned to client business goals and long-term technology roadmaps.
- Understand client challenges and proactively shape software and IT solutions that deliver measurable value.
- Identify opportunities for account growth (upsell, cross-sell, expansion of services and platforms).
- Drive regular strategic reviews, focusing on outcomes, ROI, and future opportunities.
- Commercial & Contract Management
- Own commercial performance across accounts, including renewals, contract extensions, and pricing discussions.
- Work with internal teams to scope, price, and propose new solutions.
- Ensure contractual commitments, SLAs, and commercial terms are met.
- Internal Collaboration
- Work closely with delivery, engineering, product, and solution teams to ensure client needs are understood and met.
- Translate client objectives into clear briefs for technical and delivery teams.
- Champion the client internally while balancing delivery realities and commercial objectives.
- Governance & Risk
- Monitor account health, delivery risks, and dependencies.
- Escalate issues early and manage them through to resolution.
- Ensure services are delivered in line with security, compliance, and governance standards.
What We’re Looking For
- Experience
- Proven experience as a Senior Account Manager / Strategic Account Manager in software, SaaS, IT services, or technology consulting.
- Track record of managing complex, multi-stakeholder enterprise accounts.
- Experience working alongside technical and delivery teams on solution-led engagements.
- Skills & Capabilities
- Strong commercial acumen with the ability to balance client value and business growth.
- Comfortable discussing software platforms, IT services, data, cloud, or integration concepts.
- Excellent stakeholder management and communication skills.
- Strategic mindset with the ability to spot and shape opportunities.
- Confident running senior-level meetings, reviews, and workshops.
- Personal Attributes
- Consultative and client-centric.
- Proactive, organised, and accountable.
- Credible with both technical and non-technical audiences.
- Calm under pressure and comfortable managing ambiguity.
- Nice to Have
- Experience in enterprise SaaS, data platforms, AI, cloud, or digital transformation.
- Background in a consultancy or professional services environment.
- Familiarity with onboarding complex technical solutions.
Senior Account Manager in Derby employer: TalentHawk
Contact Detail:
TalentHawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Derby
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its clients thoroughly. Understand their software and IT services portfolio so you can speak confidently about how you can add value. Practice common interview questions and think of examples that showcase your experience in managing complex accounts.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Senior Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. So, get your application in and let’s get you on board!
We think you need these skills to ace Senior Account Manager in Derby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in managing strategic client relationships and any relevant software or IT services expertise. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your commercial acumen and ability to drive account growth. Use numbers and examples to illustrate how you've successfully managed complex accounts in the past.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is consultative and client-centric, so don’t be afraid to show us your proactive and organised side. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at TalentHawk
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the company’s key clients and their industries. Familiarise yourself with their challenges and how the company’s software and IT services can provide solutions. This will help you demonstrate your ability to act as a trusted advisor during the interview.
✨Showcase Your Strategic Thinking
Prepare examples of how you've successfully managed complex accounts in the past. Highlight your strategic mindset by discussing specific instances where you identified growth opportunities or shaped solutions that delivered measurable value. This will show your potential employer that you can think ahead and align with client business goals.
✨Communicate Like a Pro
Practice articulating your thoughts clearly and confidently. Since this role involves running senior-level meetings and workshops, being able to communicate effectively with both technical and non-technical stakeholders is crucial. Consider doing mock interviews with a friend to refine your delivery.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage risks. Prepare for scenario-based questions where you might need to explain how you would handle specific client situations or conflicts. This will showcase your proactive and consultative approach, which is essential for the role.
