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For Companies At a Glance
- Tasks: Own and grow strategic client relationships in software and IT services.
- Company: Dynamic tech company focused on innovative solutions and client success.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be a trusted advisor and drive impactful solutions for major clients.
- Qualifications: Proven experience in account management and strong commercial acumen.
- Other info: Collaborative environment with a focus on technology and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Senior Account Manager to own and grow strategic client relationships across our clients' software and IT services portfolio. This role is focused on bringing clients on successfully, understanding their business, shaping solutions, and driving long-term value, rather than transactional selling. You’ll act as the primary commercial and strategic contact for key accounts, working closely with delivery, product, and technical teams to ensure solutions are aligned to client outcomes and expansion opportunities are identified and realised. This role suits someone who is commercially sharp, technically confident, and comfortable operating as a trusted advisor at senior stakeholder level.
Key Responsibilities
- Client Onboarding & Relationship Ownership
- Lead the end-to-end onboarding of new accounts, ensuring a smooth transition from sales to delivery.
- Establish trusted relationships with senior client stakeholders (IT, digital, data, operations, and commercial leaders).
- Act as the single point of accountability for client satisfaction and commercial success.
- Strategic Account Management
- Develop and own account plans aligned to client business goals and long-term technology roadmaps.
- Understand client challenges and proactively shape software and IT solutions that deliver measurable value.
- Identify opportunities for account growth (upsell, cross-sell, expansion of services and platforms).
- Drive regular strategic reviews, focusing on outcomes, ROI, and future opportunities.
- Commercial & Contract Management
- Own commercial performance across accounts, including renewals, contract extensions, and pricing discussions.
- Work with internal teams to scope, price, and propose new solutions.
- Ensure contractual commitments, SLAs, and commercial terms are met.
- Internal Collaboration
- Work closely with delivery, engineering, product, and solution teams to ensure client needs are understood and met.
- Translate client objectives into clear briefs for technical and delivery teams.
- Champion the client internally while balancing delivery realities and commercial objectives.
- Governance & Risk
- Monitor account health, delivery risks, and dependencies.
- Escalate issues early and manage them through to resolution.
- Ensure services are delivered in line with security, compliance, and governance standards.
What We’re Looking For
- Experience
- Proven experience as a Senior Account Manager / Strategic Account Manager in software, SaaS, IT services, or technology consulting.
- Track record of managing complex, multi-stakeholder enterprise accounts.
- Experience working alongside technical and delivery teams on solution-led engagements.
- Skills & Capabilities
- Strong commercial acumen with the ability to balance client value and business growth.
- Comfortable discussing software platforms, IT services, data, cloud, or integration concepts.
- Excellent stakeholder management and communication skills.
- Strategic mindset with the ability to spot and shape opportunities.
- Confident running senior-level meetings, reviews, and workshops.
- Personal Attributes
- Consultative and client-centric.
- Proactive, organised, and accountable.
- Credible with both technical and non-technical audiences.
- Calm under pressure and comfortable managing ambiguity.
- Nice to Have
- Experience in enterprise SaaS, data platforms, AI, cloud, or digital transformation.
- Background in a consultancy or professional services environment.
- Familiarity with onboarding complex technical solutions.
Senior Account Manager in Chelmsford employer: TalentHawk
Contact Detail:
TalentHawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Chelmsford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Know their products, services, and recent news. This shows you’re genuinely interested and ready to hit the ground running as a Senior Account Manager.
✨Tip Number 3
Practice your pitch! Be ready to articulate how your experience aligns with the role. Highlight your successes in managing complex accounts and how you’ve driven value for clients in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Senior Account Manager in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Account Manager. Highlight your experience with strategic client relationships and any relevant software or IT services you've worked with. We want to see how you can bring value to our clients!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed complex accounts and driven growth in previous positions. We love a good story!
Showcase Your Commercial Acumen: In your application, don’t forget to highlight your commercial skills. Talk about how you've balanced client needs with business growth in past roles. We’re looking for someone who can think strategically and spot opportunities for expansion.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at TalentHawk
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the company’s key clients and their industries. Familiarise yourself with their challenges and how the company’s software and IT services can provide solutions. This will help you demonstrate your ability to act as a trusted advisor during the interview.
✨Showcase Your Strategic Thinking
Prepare examples of how you've developed account plans that align with client business goals in previous roles. Be ready to discuss specific strategies you've implemented to drive growth and value for clients, as this will highlight your strategic mindset and commercial acumen.
✨Communicate Like a Pro
Practice articulating complex technical concepts in a way that’s easy to understand for non-technical stakeholders. During the interview, focus on your communication skills by engaging the interviewer with clear, concise explanations of how you’ve successfully managed relationships and delivered results.
✨Be Ready for Scenario Questions
Expect questions that ask you to solve hypothetical client scenarios or manage conflicts. Prepare by thinking through past experiences where you navigated similar situations, showcasing your proactive approach and ability to maintain client satisfaction while balancing internal objectives.
