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For Companies At a Glance
- Tasks: Own and grow strategic client relationships in software and IT services.
- Company: Dynamic tech company focused on innovative solutions and client success.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Be a trusted advisor and make a real impact on client success.
- Qualifications: Proven experience in account management and strong commercial acumen.
- Other info: Collaborative environment with a focus on technology and client satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Senior Account Manager to own and grow strategic client relationships across our clients software and IT services portfolio. This role is focused on bringing clients on successfully, understanding their business, shaping solutions, and driving long-term value, rather than transactional selling. You’ll act as the primary commercial and strategic contact for key accounts, working closely with delivery, product, and technical teams to ensure solutions are aligned to client outcomes and expansion opportunities are identified and realised. This role suits someone who is commercially sharp, technically confident, and comfortable operating as a trusted advisor at senior stakeholder level.
Key Responsibilities
- Client Onboarding & Relationship Ownership
- Lead the end-to-end onboarding of new accounts, ensuring a smooth transition from sales to delivery.
- Establish trusted relationships with senior client stakeholders (IT, digital, data, operations, and commercial leaders).
- Act as the single point of accountability for client satisfaction and commercial success.
- Strategic Account Management
- Develop and own account plans aligned to client business goals and long-term technology roadmaps.
- Understand client challenges and proactively shape software and IT solutions that deliver measurable value.
- Identify opportunities for account growth (upsell, cross-sell, expansion of services and platforms).
- Drive regular strategic reviews, focusing on outcomes, ROI, and future opportunities.
- Commercial & Contract Management
- Own commercial performance across accounts, including renewals, contract extensions, and pricing discussions.
- Work with internal teams to scope, price, and propose new solutions.
- Ensure contractual commitments, SLAs, and commercial terms are met.
- Internal Collaboration
- Work closely with delivery, engineering, product, and solution teams to ensure client needs are understood and met.
- Translate client objectives into clear briefs for technical and delivery teams.
- Champion the client internally while balancing delivery realities and commercial objectives.
- Governance & Risk
- Monitor account health, delivery risks, and dependencies.
- Escalate issues early and manage them through to resolution.
- Ensure services are delivered in line with security, compliance, and governance standards.
What We’re Looking For
- Experience
- Proven experience as a Senior Account Manager / Strategic Account Manager in software, SaaS, IT services, or technology consulting.
- Track record of managing complex, multi-stakeholder enterprise accounts.
- Experience working alongside technical and delivery teams on solution-led engagements.
- Skills & Capabilities
- Strong commercial acumen with the ability to balance client value and business growth.
- Comfortable discussing software platforms, IT services, data, cloud, or integration concepts.
- Excellent stakeholder management and communication skills.
- Strategic mindset with the ability to spot and shape opportunities.
- Confident running senior-level meetings, reviews, and workshops.
- Personal Attributes
- Consultative and client-centric.
- Proactive, organised, and accountable.
- Credible with both technical and non-technical audiences.
- Calm under pressure and comfortable managing ambiguity.
- Nice to Have
- Experience in enterprise SaaS, data platforms, AI, cloud, or digital transformation.
- Background in a consultancy or professional services environment.
- Familiarity with onboarding complex technical solutions.
Senior Account Manager in Birmingham employer: TalentHawk
Contact Detail:
TalentHawk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on a job opportunity.
✨Tip Number 2
Prepare for those interviews by researching the company and its clients. Understand their software and IT services portfolio inside out. This will help you speak their language and show that you’re genuinely interested in helping them grow.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Focus on your ability to manage complex accounts and drive value, just like they’re looking for in a Senior Account Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Senior Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Account Manager role. Highlight your experience in managing strategic client relationships and any relevant software or IT services background. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your commercial acumen and ability to drive account growth. Use metrics where possible to show how you've made a difference in previous roles. We love numbers!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is consultative and client-centric, so don’t be afraid to express your passion for building relationships and delivering value. Be yourself, we want to get to know the real you!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at TalentHawk
✨Know Your Clients Inside Out
Before the interview, dive deep into understanding the company’s key clients and their industries. Familiarise yourself with their challenges and how the company’s software and IT services can provide solutions. This will help you demonstrate your ability to act as a trusted advisor during the interview.
✨Showcase Your Strategic Mindset
Prepare examples of how you've successfully managed complex accounts in the past. Highlight your strategic approach to account management, focusing on how you’ve identified growth opportunities and shaped solutions that deliver measurable value. This will show that you’re not just about transactional selling but are focused on long-term client relationships.
✨Communicate Like a Pro
Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts. Be ready to explain how you’ve collaborated with delivery and technical teams to meet client needs. Strong communication skills are crucial for managing senior stakeholders, so make sure you convey your ideas effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle client relationships under pressure. Think of specific instances where you’ve navigated challenges or escalated issues, and be ready to discuss the outcomes. This will showcase your proactive and accountable nature, which is essential for this role.
