Content Steward - PIM

About the Company

We are a global leader in Content Operations, partnering with some of the world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve operational excellence and confidently manage their content.

With offices in Atlanta, London, Mexico City, Mumbai, and Shanghai, we operate on a global scale, delivering world-class solutions that drive exceptional business outcomes.

Who We Are

Our values define us: we are Curious, Focused, Creative, Trustworthy, and Inclusive.

We're a People-First Company

We provide benefits that matter to our people and enable us to be engaged both in and outside of work. We foster a culture where work-life balance is nurtured and encouraged, offering hybrid working, generous paid time off, paid holidays, volunteer time off, and summer half-day Fridays. We also take care of our people with competitive medical, dental, and vision benefits, mental health support, and a robust savings plan.

Bring the Confidence

Are you a relationship-focused, driven professional with a growth mindset? Do you thrive on breaking through challenges and excelling in competitive environments? You’re not expected to have all the answers, but your passion for uncovering solutions and building strong partnerships makes you the perfect fit for this role. We’d love to hear from you!

About the Role

This role will focus on Product Information Management (PIM) services as an integral function in day-to-day BAU operations. You will be involved in the PIM program management, and as a Senior Content Steward, you will work closely with the Coty team, brand teams, retailers, and local agencies. You will manage, enrich, and quality assure assets across brands, develop and host user training sessions, share industry best practices, and add value at every level of client engagement. You will also manage user queries, create reports, and develop engaging relationships with key account individuals to promote system adoption across markets.

Big Picture Responsibilities

• Ensure ICP operates on a solid foundation by building strong client relationships and supporting their objectives.
• Build a good understanding of clients’ business issues, industry, competitors, and brands.
• Build rapport and trust with others at all levels within ICP.
• Operate on industry best practice and deliver value and excellence at every stage.
• Maintain a solid understanding of martech, digital advertising, DAM, PIM, etc.
• Work with team members to generate new ideas and evolve and enhance existing programs.
• Work with team members to problem solve and consult with account leadership as required.
• Develop a solid understanding of client campaign and production needs.
• Drive development of work at all stages to ensure that it meets and exceeds client expectations.

Key Responsibilities

• Lead team meetings, identifying and addressing possible queries raised or escalating when appropriate.
• Lead and ensure execution of established account processes across team.
• Execution of strategies and best practices ICP recommends to the client.
• Lead & conduct data review, cleansing, enrichment, and validation.
• Develop a solid understanding of product, digital shelf, masterdata, hierarchy and retailers portals.
• Passionately manage and evolve your client’s maturity in the Product Information Management space.
• Confidence to lead and manage a PIM project team as well as client engagement.
• Foster a culture of expertise and operational excellence.
• Working closely with stakeholders to maximize new platform adoption.
• Hosting training sessions with stakeholders and users, as required.
• Work with clients to gather questions/insights and define resulting actions.
• Generating and providing reports to internal team and stakeholders.
• Drive development of work at all stages to ensure that it meets and exceeds client expectations.
• Work with team members to generate new ideas and evolve existing programmes.
• Drive efficiencies and progress among the team members, providing insights of improvement and recognition in the team.

What You'll Have:

• PIM Subject Matter Expert preferred.
• Account management and client services experience.
• Team leadership & subject matter expert in appropriate fields.
• Excellent verbal, written and presentation skills; a confident leader of meetings and calls.
• Rigorous attention to detail.
• Strong Microsoft Office skills (particularly Excel) and technical understanding.
• The ability to multi-task with an interest in all aspects of the role.
• Media and technology agnostic, whilst displaying an affinity and passion for the industry.
• Able to work both independently and as a part of a world class team.
• 2+ years industry experience in media, digital asset management, product information management, librarian sciences or archives.
• 2+ years platform experience using a PIM, DAM, digital library, or CMS.
• College / University degree preferred.