At a Glance
- Tasks: Lead operational improvements and manage multiple projects for a growing financial advice firm.
- Company: Dynamic financial advice firm focused on technology-enabled growth.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Join a supportive team and thrive in a culture of innovation and collaboration.
- Why this job: Make a real impact by optimising operations and driving transformation in a fast-paced environment.
- Qualifications: Experience in operations, project management, and strong communication skills required.
The predicted salary is between 70000 - 90000 € per year.
Location: London City (Hybrid, 1 day per week on-site)
We have partnered with a growing specialist financial advice firm to hire a highly organised and proactive Head of Operations to support a period of operational improvement and technology-enabled growth. This role is suited to someone who enjoys solving operational challenges, managing multiple initiatives, and balancing strategic coordination with hands‐on delivery. Alongside IT transformation projects, the successful candidate will also support senior leadership with day‐to‐day operational management.
Working closely with leadership and external partners, the role will focus on improving operational efficiency, scalability, reporting, workflows, and overall business performance.
Key Responsibilities- Operational Improvement & Process Optimisation
- Review existing operational processes and identify opportunities to improve efficiency, scalability, and automation
- Support the design and implementation of improved operational workflows across the business
- Help establish clear governance, documentation, and reporting structures
- Promote operational consistency and accountability across teams
- Ensure smooth day‐to‐day operational delivery and oversight
- Coordinate delivery of operational and technology improvement initiatives
- Act as the central operational contact across multiple concurrent projects
- Liaise with internal teams and external suppliers to manage timelines, priorities, and implementation activity
- Support testing, rollout, user adoption, and embedding of new systems and processes
- Project & Delivery Management
- Maintain oversight of ongoing operational and transformation initiatives
- Create and manage project plans, delivery trackers, timelines, and status reporting
- Identify risks, blockers, and dependencies, driving proactive resolution
- Ensure effective communication between operational, technical, and leadership stakeholders
- Reporting & Business Operations
- Support the development of operational KPIs and management reporting
- Improve visibility of operational performance and delivery metrics
- Assist with planning, prioritisation, and resource coordination activities
- Stakeholder Collaboration
- Work collaboratively across leadership, operations, advisers, compliance teams, and external suppliers
- Support operational change initiatives and encourage adoption of improved ways of working
- Build strong working relationships and maintain momentum across multiple workstreams
The ideal candidate will be:
- Highly organised with strong attention to detail
- Practical, proactive, and delivery‐focused
- Comfortable managing multiple priorities simultaneously
- A confident communicator across both technical and non‐technical stakeholders
- Equally comfortable operating strategically and hands‐on
- Accountable, dependable, and solutions‐oriented
- Adaptable and comfortable working within a growing and evolving environment
- Experience in operations, transformation, project management, or operational delivery roles
- Strong organisational and coordination capabilities
- Experience overseeing operational or technology‐focused initiatives
- Ability to manage multiple stakeholders and concurrent projects
- Experience improving operational workflows and processes
- Strong prioritisation and problem‐solving skills
- Excellent communication and follow‐through
- Experience within professional services, financial services, insurance, or related sectors
- Experience working within founder‐led or scaling businesses
- Exposure to CRM, workflow, reporting, or operational systems implementations
- Familiarity with project management tools such as Jira, Asana, Monday.com, or Trello
- Experience supporting operational scaling or business transformation programmes
Head of Operations in London employer: Talentedge
As a leading specialist financial advice firm located in the heart of London City, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and operational excellence. Our hybrid working model allows for flexibility while ensuring that our team members are supported through comprehensive training and development opportunities, making it an ideal environment for those looking to make a meaningful impact in their careers. Join us to be part of a collaborative team that values innovation and is committed to driving operational improvements and technology-enabled growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its operational challenges. Show us that you understand their needs and can bring solutions to the table. Tailor your examples to highlight your experience in improving workflows and managing multiple projects.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds and shows your proactive nature.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We love seeing candidates who take the initiative to engage directly with us. Plus, it makes tracking your application a breeze!
We think you need these skills to ace Head of Operations in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of Operations role. Highlight your experience in operational improvement and project management, as these are key to what we're looking for.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've tackled operational challenges and improved processes in your previous roles.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language to convey your ideas and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application is reviewed promptly and you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Talentedge
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's current operational processes. Familiarise yourself with their workflows and think about how you could improve efficiency and scalability. This will show your proactive approach and readiness to tackle operational challenges.
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of past projects you've managed. Highlight your experience with tools like Jira or Asana, and explain how you coordinated multiple initiatives. This will demonstrate your ability to handle concurrent projects effectively.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, you'll be communicating with both technical and non-technical stakeholders, so being able to bridge that gap is crucial. Use examples from your experience to illustrate your points.
✨Build Rapport with Interviewers
During the interview, take the time to connect with your interviewers. Ask insightful questions about their operational challenges and express genuine interest in their goals. Building a strong rapport can set you apart and show that you're a team player ready to collaborate.
