At a Glance
- Tasks: Lead operational improvements and manage multiple projects for a growing financial advice firm.
- Company: Dynamic financial advice firm focused on technology-enabled growth.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Other info: Join a supportive team and thrive in a culture of innovation and collaboration.
- Why this job: Make a real impact by optimising operations and driving transformation in a fast-paced environment.
- Qualifications: Experience in operations, project management, and strong organisational skills required.
The predicted salary is between 70000 - 90000 € per year.
Location: London City (Hybrid, 1 day per week on-site)
We have partnered with a growing specialist financial advice firm to hire a highly organised and proactive Head of Operations to support a period of operational improvement and technology-enabled growth. This role is suited to someone who enjoys solving operational challenges, managing multiple initiatives, and balancing strategic coordination with hands-on delivery. Alongside IT transformation projects, the successful candidate will also support senior leadership with day-to-day operational management.
Working closely with leadership and external partners, the role will focus on improving operational efficiency, scalability, reporting, workflows, and overall business performance.
Key Responsibilities- Operational Improvement & Process Optimisation
- Review existing operational processes and identify opportunities to improve efficiency, scalability, and automation
- Support the design and implementation of improved operational workflows across the business
- Help establish clear governance, documentation, and reporting structures
- Promote operational consistency and accountability across teams
- Ensure smooth day-to-day operational delivery and oversight
- Coordinate delivery of operational and technology improvement initiatives
- Act as the central operational contact across multiple concurrent projects
- Liaise with internal teams and external suppliers to manage timelines, priorities, and implementation activity
- Support testing, rollout, user adoption, and embedding of new systems and processes
- Project & Delivery Management
- Maintain oversight of ongoing operational and transformation initiatives
- Create and manage project plans, delivery trackers, timelines, and status reporting
- Identify risks, blockers, and dependencies, driving proactive resolution
- Ensure effective communication between operational, technical, and leadership stakeholders
- Reporting & Business Operations
- Support the development of operational KPIs and management reporting
- Improve visibility of operational performance and delivery metrics
- Assist with planning, prioritisation, and resource coordination activities
- Stakeholder Collaboration
- Work collaboratively across leadership, operations, advisers, compliance teams, and external suppliers
- Support operational change initiatives and encourage adoption of improved ways of working
- Build strong working relationships and maintain momentum across multiple workstreams
The ideal candidate will be:
- Highly organised with strong attention to detail
- Practical, proactive, and delivery-focused
- Comfortable managing multiple priorities simultaneously
- A confident communicator across both technical and non-technical stakeholders
- Equally comfortable operating strategically and hands-on
- Accountable, dependable, and solutions-oriented
- Adaptable and comfortable working within a growing and evolving environment
- Experience in operations, transformation, project management, or operational delivery roles
- Strong organisational and coordination capabilities
- Experience overseeing operational or technology-focused initiatives
- Ability to manage multiple stakeholders and concurrent projects
- Experience improving operational workflows and processes
- Strong prioritisation and problem-solving skills
- Excellent communication and follow-through
- Experience within professional services, financial services, insurance, or related sectors
- Experience working within founder-led or scaling businesses
- Exposure to CRM, workflow, reporting, or operational systems implementations
- Familiarity with project management tools such as Jira, Asana, Monday.com, or Trello
- Experience supporting operational scaling or business transformation programmes
Head of Operations employer: Talentedge
As a leading specialist financial advice firm located in the heart of London City, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and operational excellence. Our hybrid working model allows for flexibility while ensuring that our team members are supported through comprehensive training and development opportunities, enabling them to thrive in their roles. Join us to be part of a collaborative environment where your contributions directly impact our journey towards operational improvement and technology-enabled growth.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Get your LinkedIn game on point! Make sure your profile is up-to-date and highlights your operational improvement skills. Engage with relevant content, join industry groups, and connect with people in similar roles to increase your visibility.
✨Tip Number 3
Prepare for interviews by practising common questions related to operations and project management. Think about specific examples from your past experiences that showcase your ability to improve processes and manage multiple projects effectively.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight how your skills align with the operational challenges we face, and show us why you're the perfect fit!
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of Operations role. Highlight your experience in operational improvement and project management, as these are key for us.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled operational challenges and improved processes in the past.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure your application demonstrates your ability to communicate effectively with both technical and non-technical audiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team.
How to prepare for a job interview at Talentedge
✨Know Your Operations Inside Out
Before the interview, dive deep into the company's current operational processes. Familiarise yourself with their workflows and think about how you could improve efficiency and scalability. This will show that you're proactive and ready to tackle operational challenges head-on.
✨Showcase Your Project Management Skills
Be prepared to discuss your experience with project management tools like Jira or Asana. Bring examples of past projects where you successfully managed timelines and stakeholder communication. This will demonstrate your ability to handle multiple initiatives simultaneously.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing technical concepts. Remember, you'll be communicating with both technical and non-technical stakeholders, so being able to bridge that gap is crucial. Use examples from your past roles to illustrate your points.
✨Emphasise Your Adaptability
Highlight your experience in fast-paced environments and your ability to adapt to change. Share specific instances where you've successfully navigated operational improvements or technology transformations. This will reassure them that you're comfortable in a growing and evolving setting.
