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- Tasks: Manage bookings, logistics, and customer service for a hire desk.
- Company: Join a dynamic team supporting essential services like sweepers and tankers.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be the key player in ensuring customer satisfaction and operational efficiency.
- Qualifications: Experience in transport and hire controlling is essential; strong communication skills required.
- Other info: Perfect for those looking to kickstart their career in a supportive setting.
The predicted salary is between 30000 - 42000 £ per year.
We’re currently looking for a Hire Controller for one of our clients based near Haywards Heath. This role is central to the day-to-day running of a hire desk, ensuring effective scheduling, high standards of customer service, and efficient deployment of our fleet across key service areas including sweepers, tankers, and CCTV units.
Job Specification:
- Act as the first point of contact for customer bookings and enquiries via phone and email.
- Manage daily logistics, including preparing schedules for drivers and conducting end-of-day debriefs.
- Handle bookings with accuracy, ensuring clear and thorough instructions for field teams.
- Work closely with operations and finance to assist with invoicing, reporting, and administrative duties.
- Support ongoing operational safety, customer satisfaction, and team development initiatives.
- Provide support to the General Manager and team leader with various day-to-day tasks.
What We’re Looking For:
- Strong communication skills and confidence in dealing with customers and team members.
- High attention to detail and an organised, methodical approach to workload.
- A team player who can also work independently and manage time effectively.
- Competent with Microsoft Word and Excel; quick to learn internal systems.
- A proactive attitude and willingness to support training and improvement activities.
- Experience within transport, hire controlling and invoicing is essential.
Please apply and one of our team will be in touch.
Hire Controller employer: Talented People
Contact Detail:
Talented People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller
✨Tip Number 1
Familiarise yourself with the logistics and hire industry. Understanding the nuances of scheduling and fleet management will give you an edge in discussions during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be the first point of contact for bookings, demonstrating your ability to handle enquiries professionally can set you apart from other candidates.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed logistics or schedules in previous roles. This will highlight your attention to detail and methodical approach.
✨Tip Number 4
Be ready to discuss your experience with invoicing and finance-related tasks. Having concrete examples of how you've supported financial processes will demonstrate your capability to work closely with operations and finance teams.
We think you need these skills to ace Hire Controller
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hire Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in transport, hire controlling, and invoicing. Use bullet points for clarity and focus on achievements that demonstrate your strong communication skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you've successfully managed logistics or customer service in previous roles, showcasing your proactive attitude and team player mentality.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Hire Controller role.
How to prepare for a job interview at Talented People
✨Showcase Your Communication Skills
As a Hire Controller, you'll be the first point of contact for customers. Make sure to demonstrate your strong communication skills during the interview by engaging confidently and clearly explaining your previous experiences in customer service.
✨Highlight Your Attention to Detail
This role requires a high level of accuracy in handling bookings and preparing schedules. Be prepared to discuss specific examples from your past work where your attention to detail made a significant impact on operations or customer satisfaction.
✨Demonstrate Your Organisational Skills
The ability to manage logistics and schedules is crucial. Share how you prioritise tasks and manage your time effectively, perhaps by discussing a challenging situation where your organisational skills led to a successful outcome.
✨Familiarise Yourself with Relevant Software
Since the role requires competence in Microsoft Word and Excel, brush up on these tools before the interview. You might be asked about your experience with them, so be ready to discuss how you've used these applications in previous roles.
